Forgetting about end-users of IT services can be costly
Companies should not forget about end-users when developing IT services. It could prove costly: employees often have valuable insights which are worth taking into account. Doing so promotes business development and has a positive impact on employer image.
The Real Cost of Reassigning IT Service Desk Tickets
The IT Service Management (ITSM) and IT support communities are quite rightly increasingly focused on employee or ...Read more >
What is the total cost of a ticket in your Service Desk?
What is the difference between an incident and a ticket? On the surface, this feels like an odd question and not one ...Read more >