Forgetting about end-users of IT services can be costly
Companies should not forget about end-users when developing IT services. It could prove costly: employees often have valuable insights which are worth taking into account. Doing so promotes business development and has a positive impact on employer image.
What is the total cost of a ticket in your Service Desk?
What is the difference between an incident and a ticket? On the surface, this feels like an odd question and not one ...Read more >
It’s Time for Your IT Service Desk Strategies to Refocus from Cost to Business Value
Has the focus on IT support cost reduction really been the best option for CIOs and their senior management teams?Read more >