25.05.2023 | 10 minute read
If you ask ten people the question, "What is Digital Transformation?" you'll likely get more than ten answers. Each ...
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25.05.2023
If you ask ten people the question, "What is Digital Transformation?" you'll likely get more than ten answers. Each ...
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27.04.2023
An earlier article looked at where the commonly-adopted ITIL 4 practices refer to employee experience. Or, as that ...
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19.04.2023
According to The Global IT Experience Benchmark H2/2022, employees perceived their lost time as 3 hours and 13 minutes ...
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12.04.2023
You might have heard, “The king is dead; long live the king!” The same applies to service level agreements (SLAs) and ...
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29.03.2023
If your organization understands the importance of experience management to IT service delivery and support, have you ...
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16.03.2023
One of the key ingredients in improvement—either personal or professional—is honesty. How often have you heard it said ...
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01.03.2023
The term experience is everywhere we turn. Sometimes its frequent, buzz-word usage borders on the comical: I remember ...
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17.10.2022
Modern IT service delivery and support capabilities – offered by solutions such as ServiceNow – have widened the ...
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03.10.2022
Once an IT organization understands the value of end-user experience and the insight provided by experience data, it ...
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06.07.2022
What makes the biggest difference to end-user IT support experiences? What would you say (even if it’s a guess)? Speed ...
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