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06.08.2021 | 10 minute read

5 practical steps to start your human-centric IT journey

With the other co-founders of HappySignals, we realised years ago (and still now) that rather than understanding how ...

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10 minute read

06.08.2021

5 practical steps to start your human-centric IT journey

With the other co-founders of HappySignals, we realised years ago (and still now) that rather than understanding how ...

Read more >
7 minute read

03.08.2021

Why Continual Improvement Needs Employee Experience Data

Are your IT service desk’s continual improvement efforts missing an important something? Perhaps it has a good number ...

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12 minute read

30.07.2021

Make Experience a shared goal for IT

Enterprises today have increasingly complex IT environments with different touchpoints and end-users in different ...

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develop channels ServiceNow
26 minute read

20.07.2021

How to Develop Channels with Experience Data in ServiceNow

How well is your IT self-service portal doing? Or your IT support chat channel? It’s likely that – as with many other ...

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12 minute read

18.03.2021

Common XLA Mistakes and How to Avoid Them

So, you’re looking to introduce experience management in your organization – but where do you start? There’s the need ...

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Kuva1
7 minute read

21.01.2020

Reducing IT Support Costs is a Bad IT Strategy

As an IT service desk manager, you’re probably often caught between a rock and a hard place.

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happysignals-founders-sami_kallio-sami_aarnio-pasi_nikkanen
9 minute read

05.12.2019

The Founders’ Story – HappySignals

So, here’s the (short) story of how HappySignals started and how we are where we are. The company started about five ...

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