Here’s What Makes the Biggest Difference to End-user IT Support Experiences
IT organizations have long had a wealth of industry metrics to choose from, especially for the management of the corporate IT service desk. This blog explains why these traditional IT-metric portfolios are unsuitable for measuring how well IT is doing from the end-user perspective.
Why Continual Improvement Needs Employee Experience Data
Are your IT service desk’s continual improvement efforts missing an important something? Perhaps it has a good number ...Read more >
The Common Continual Improvement Opportunities Identified Through Experience Data
When an organization aims to instill a culture of continual improvement, it’ll usually adopt formal improvement ...Read more >