23.04.2025 | 7 minute read
If your IT organization has adopted ITIL best practices, it likely has time and financial resources earmarked for ...
Read more23.04.2025
If your IT organization has adopted ITIL best practices, it likely has time and financial resources earmarked for ...
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A company's IT infrastructure forms the backbone of its operations and directly influences employee productivity, ...
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The business world is awash with artificial intelligence (AI) talk and AI-enabled products. But how much of this is ...
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It doesn’t matter where you work in an IT organization; there are likely three common words (or phrases) in your ...
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How often have you heard (or perhaps uttered) the phrase “IT-business alignment”? Notwithstanding the fact that IT is ...
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As an IT professional working hard to deliver the IT services and support capabilities your organization needs, it’s ...
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In IT, we often measure success through traditional metrics—service level agreements (SLAs), mean time to resolution ...
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The speed of artificial intelligence (AI) adoption within IT organizations is now beating most peoples’ expectations. ...
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Quick wins have long been a staple in the IT service management (ITSM) space. An organization wants to do something ...
Read more >13.02.2025
You might have seen a presentation or read up on IT experience management (ITXM) (or perhaps have been convinced by a ...
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