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23.04.2025 | 7 minute read

How to Drive Continual Improvement with IT Experience Data

If your IT organization has adopted ITIL best practices, it likely has time and financial resources earmarked for ...

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Continual Improvement with HappySignals
Continual Improvement with HappySignals
7 minute read

23.04.2025

How to Drive Continual Improvement with IT Experience Data

If your IT organization has adopted ITIL best practices, it likely has time and financial resources earmarked for ...

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Glassdoor Effect Roy Atkinson
7 minute read

10.04.2025

The Glassdoor Effect: What ITXM Tells Your Future Innovators

A company's IT infrastructure forms the backbone of its operations and directly influences employee productivity, ...

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AI Through Experimentation
5 minute read

02.04.2025

AI Adoption Through Experimentation

The business world is awash with artificial intelligence (AI) talk and AI-enabled products. But how much of this is ...

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Dave Snowden
7 minute read

27.03.2025

IT Complexity, Change, and AI

It doesn’t matter where you work in an IT organization; there are likely three common words (or phrases) in your ...

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Missing Link in ITSM
7 minute read

20.03.2025

The Missing Link in ITSM – Why Employee Experience Metrics Should Drive IT Strategy

How often have you heard (or perhaps uttered) the phrase “IT-business alignment”? Notwithstanding the fact that IT is ...

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Senior Leadership Buy-in
6 minute read

13.03.2025

How to Gain Senior Leadership Buy-in for IT Experience Management (ITXM)

As an IT professional working hard to deliver the IT services and support capabilities your organization needs, it’s ...

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A People-First Approach to IT Decision-Making and XLAs
4 minute read

06.03.2025

A People-First Approach to IT Decision-Making and XLAs

In IT, we often measure success through traditional metrics—service level agreements (SLAs), mean time to resolution ...

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6 minute read

27.02.2025

Agentic AI and Experience Data – They’re Better Together

The speed of artificial intelligence (AI) adoption within IT organizations is now beating most peoples’ expectations. ...

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ITXM Quick Wins
9 minute read

20.02.2025

How to Make IT Experience Management (ITXM) Quick Wins

Quick wins have long been a staple in the IT service management (ITSM) space. An organization wants to do something ...

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Create an ITXM Strategy
16 minute read

13.02.2025

How to Create an IT Experience Management (ITXM) Strategy 

You might have seen a presentation or read up on IT experience management (ITXM) (or perhaps have been convinced by a ...

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