19.03.2020 | 6 minute read
Is your IT (Support) Ready for a Wave of New Remote Workers?
Some people have always worked at the office with a desktop computer and have not given a second thought to remote ...
Read more
19.03.2020 | 6 minute read
Some people have always worked at the office with a desktop computer and have not given a second thought to remote ...
Read more
19.03.2020
Some people have always worked at the office with a desktop computer and have not given a second thought to remote ...
Read more >
16.03.2020
"With this tool and these discussions, we are on the same side of the table with the customer."
Read more >
02.03.2020
Employee experience is a big trend in ITSM for 2020, and Campari’s CIO is aiming to put this concept at the heart of ...
Read more >
20.02.2020
SLAs are a thing of the past, with Employee Experience a big trend for 2020 as well as a key driver for CIOs to prove ...
Read more >
17.02.2020
Sami and Pasi talk about the range of factors that drive employees to a better employee experience, as well as the ...
Read more >
03.02.2020
Internal Service Desks make employees 22% happier and 47% more productive compared to Outsourced Service Desks, due to ...
Read more >
23.01.2020
Has the focus on IT support cost reduction really been the best option for CIOs and their senior management teams?
Read more >
22.01.2020
The IT Service Management (ITSM) and IT support communities are quite rightly increasingly focused on employee or ...
Read more >
21.01.2020
As an IT service desk manager, you’re probably often caught between a rock and a hard place.
Read more >
20.01.2020
From our HappinessScore™ Report, which is built from 1 million customer responses, Pasi and Sami go through the ...
Read more >