26.06.2019
12. Top ITSM Trends to Watch in 2019 by CIOReview.com
Pasi gives his take on a recent CIOReview.com article on Top Service Management Trends to Watch in 2019. Let's give a ...
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18.06.2019
11. Region Midtjylland, Providing Experience for Hospitals
At this year's Happy User Group (HUG) 2019, Pasi had learned how Jesper Hansen's team in Denmark learns and improves ...
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17.06.2019
At Virgin Trains, Happiness is All That Matters
John Sullivan, CIO and Project Director at Virgin Trains is passionate about happiness.
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10.06.2019
10. Fujitsu and Tieto, discussion on MSPs and changing world of outsourcing
Sami Kallio interviews two MSP representatives in our yearly HUG customer event. Fujitsu UK's Catriona “Cat” MacDonald ...
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03.06.2019
Happiest Enterprise 2019 - Finnish Postal Company, Riikka Salonen
In this episode Pasi Nikkanen had an interview with Riikka Salonen , Service Support Lead at Posti, the Finnish Postal ...
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22.05.2019
Event recording: How to improve user satisfaction and reduce lost work time?
Recording of our presentation at ServiceDesk Forum 2019 at Kista, Sweden.
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22.05.2019
Reducing IT Support Costs is a Bad IT Strategy (and This is What You Need to Do About It)
As an IT service desk manager, you’re probably often caught “between a rock and hard place.”
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15.05.2019
8. Interview with Alan Norris from ServiceNow
In this episode Sami Kallio meets Alan Norris, ISV Consultant at ServiceNow. They discuss how employee experience and ...
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07.05.2019
SDI and HappySignals to offer exclusive offers to corporate members!
HappySignals and Service Desk Institute (SDI) has agreed on a joint ‘Employee Experience Trial Programme.
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