08.07.2019
How does Service Management fit into Employee Experience Equation?
Jacob Morgan, author of The Employee Experience Advantage, joins me for a chat about employee experience equation and ...
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08.07.2019
Service Alert: Support portals are wasting employees worktime
During the last 6 months we have collected feedback from over 330.000 employees about their service experience with IT ...
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26.06.2019
Top ITSM Trends to Watch in 2019 by CIOReview.com
Pasi gives his take on a recent CIOReview.com article on Top Service Management Trends to Watch in 2019. Let's give a ...
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18.06.2019
Region Midtjylland, Providing Experience for Hospitals
At this year's Happy User Group (HUG) 2019, Pasi had learned how Jesper Hansen's team in Denmark learns and improves ...
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17.06.2019
At Virgin Trains, Happiness is All That Matters
John Sullivan, CIO and Project Director at Virgin Trains is passionate about happiness.
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10.06.2019
Fujitsu and Tieto, discussion on MSPs and changing world of outsourcing
Sami Kallio interviews two MSP representatives in our yearly HUG customer event. Fujitsu UK's Catriona “Cat” MacDonald ...
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03.06.2019
Happiest Enterprise 2019 - Finnish Postal Company, Riikka Salonen
In this episode Pasi Nikkanen had an interview with Riikka Salonen , Service Support Lead at Posti, the Finnish Postal ...
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22.05.2019
Event recording: How to improve user satisfaction and reduce lost work time?
Recording of our presentation at ServiceDesk Forum 2019 at Kista, Sweden.
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22.05.2019
Reducing IT Support Costs is a Bad IT Strategy (and This is What You Need to Do About It)
As an IT service desk manager, you’re probably often caught “between a rock and hard place.”
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15.05.2019
Interview with Alan Norris from ServiceNow
In this episode Sami Kallio meets Alan Norris, ISV Consultant at ServiceNow. They discuss how employee experience and ...
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