Articles, benchmark data, and customer stories on the human side of technology at work.
IT metrics can show green while employees quietly struggle. Learn how Kalmar rebuilt its IT services and why employee experience changed everything!
Silja SavirantaInvesco’s ITXM leaders explain why CSAT is incomplete—and how “you said, we did” changed communication, prioritization, and trust.
Mark BewickSLAs measure ticket time, not employee time. And those two are very rarely the same thing. Read more about it on our blog!
Sami KallioIn this episode, Shaun Brown discusses the evolution of IT experience management, emphasizing the importance of communication, reputation, and understanding user needs. He shares insights on measuring success through ...
Mark BewickIf the CSAT score goes up, things must be getting better. But what if the only thing that changed was the survey? Read more on our blog.
Sami KallioExperience only matters when it’s connected to ITSM reality. Read more about why CSAT is not enough.
Sami KallioThis blog shares guidance on tackling the watermelon effect and how experience data highlights the many factors contributing to it.
Sami KallioWhen IT fixes problems before they happen, it can finally prove the value of being proactive. That’s the power of Nexthink and HappySignals. Read more!
Sami KallioJust because the technology looks healthy doesn’t mean employees feel productive. Learn how to make the most of your data with HappySignals and Nexthink!
Sami KallioTogether, HappySignals and Nexthink bridge the gap between device health and human experience. Read more in our blog post!
Sami Kallio