Experience and Outcome Metrics with Barclay Rae

31.08.2020

Barclay Rae has been working in the ITSM industry for over 30 years with organisations such as SDI and ITSMF UK, as ...

13.08.2020

Employees are potentially unhappy with the quality of IT support, despite the sea of green metrics shown in the monthly ...

22.06.2020

Aiding this panel discussion, we have also taken data from our recently released Q2 2020 Happiness Score™ Report, to ...

06.05.2020

Remote working - the new challenge on how to drive a positive employee experience and increase your employees happiness ...

13.04.2020

SLAs are a thing of the past, with Employee Experience a big trend for 2020 as well as a key driver for CIOs to prove ...

31.03.2020

Due to recent events, remote working has become the forefront challenge organisations are having to face. For many, ...

30.03.2020

Experience Level Agreements are an ever growing topic in ITSM. However, the term has never been given a single ...

19.03.2020

Some people have always worked at the office with a desktop computer and have not given a second thought to remote ...

16.03.2020

"With this tool and these discussions, we are on the same side of the table with the customer."

02.03.2020

Employee experience is a big trend in ITSM for 2020, and Campari’s CIO is aiming to put this concept at the heart of ...