07.12.2021 | 9 minute read
Employee, or end-user, experience management is a hot topic in IT right now, particularly when a productivity-based ...
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07.12.2021
Employee, or end-user, experience management is a hot topic in IT right now, particularly when a productivity-based ...
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17.11.2021
If your service provider organization is currently looking at the use of experience level agreements (XLAs) to better ...
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27.10.2021
If I were to ask you, “Who owns the employee experience in your organization ?” what would you say. Even if you didn’t ...
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17.09.2021
Have you ever called a customer service hotline, only to be passed from one service agent to the next while waiting for ...
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10.09.2021
Service A gents working on the Service Desk often receive lots of negative feedback and are demotivated as a result. ...
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03.09.2021
IT Support Services usually handles employees’ IT Incidents and Requests via digital channels like Email or Portals, ...
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27.08.2021
Service Level Agreements, or SLAs for short. For years now, I have been advocating for them to be removed. I believe ...
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25.08.2021
While receiving real-time employee or end-user feedback is a great way to understand and improve the current state of ...
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20.08.2021
IT always needs to prove the value and ROI from each new technology or project. So you have invested in your (new) ...
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13.08.2021
At the core of why HappySignals exists is our vision for IT Service Management to be more human-centric — to listen to ...
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