13.-How-does-Service-Management-fit-into-Employee-Experience-Equation--Author-Jacob-Morgan
2 minute read

08.07.2019

How does Service Management fit into Employee Experience Equation?

Jacob Morgan, author of The Employee Experience Advantage, joins me for a chat about employee experience equation and ...

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Happiness Score™ - ITSM Benchmark for Channels
4 minute read

08.07.2019

Service Alert: Support portals are wasting employees worktime

During the last 6 months we have collected feedback from over 330.000 employees about their service experience with IT ...

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12. CIOReview - Top Trends 2019

26.06.2019

Top ITSM Trends to Watch in 2019 by CIOReview.com

Pasi gives his take on a recent CIOReview.com article on Top Service Management Trends to Watch in 2019. Let's give a ...

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11-Jesper-Hansen-from-Region-Midtjylland_Providing-Experience-for-Hospitals

18.06.2019

Region Midtjylland, Providing Experience for Hospitals

At this year's Happy User Group (HUG) 2019, Pasi had learned how Jesper Hansen's team in Denmark learns and improves ...

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Virgin Trains - John Sullivan - HappySignals
3 minute read

17.06.2019

At Virgin Trains, Happiness is All That Matters

John Sullivan, CIO and Project Director at Virgin Trains is passionate about happiness. 

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10.-Outsourcing-contracts-with-Happiness---Fujitsu-and-Tieto
2 minute read

10.06.2019

Fujitsu and Tieto, discussion on MSPs and changing world of outsourcing

Sami Kallio interviews two MSP representatives in our yearly HUG customer event. Fujitsu UK's Catriona “Cat” MacDonald ...

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9.-Happiest-Enterprise-2019---Finnish-Postal-Company
2 minute read

03.06.2019

Happiest Enterprise 2019 - Finnish Postal Company, Riikka Salonen

In this episode Pasi Nikkanen had an interview with Riikka Salonen , Service Support Lead at Posti, the Finnish Postal ...

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HappySignals-at-ServiceDesk-Forum---Kista-Sweden

22.05.2019

Event recording: How to improve user satisfaction and reduce lost work time?

Recording of our presentation at ServiceDesk Forum 2019 at Kista, Sweden.

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Kuva1
10 minute read

22.05.2019

Reducing IT Support Costs is a Bad IT Strategy (and This is What You Need to Do About It)

As an IT service desk manager, you’re probably often caught “between a rock and hard place.” 

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8.-Alan-Norris-from-ServiceNow

15.05.2019

Interview with Alan Norris from ServiceNow

In this episode Sami Kallio meets Alan Norris, ISV Consultant at ServiceNow. They discuss how employee experience and ...

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