19.03.2020 | 6 minute read

Is your IT (Support) Ready for a Wave of New Remote Workers?

Some people have always worked at the office with a desktop computer and have not given a second thought to remote ...

Read more
6 minute read

19.03.2020

Is your IT (Support) Ready for a Wave of New Remote Workers?

Some people have always worked at the office with a desktop computer and have not given a second thought to remote ...

Read more >
4 minute read

16.03.2020

Enfo's Journey to Modern IT Service Provider (MSP)

"With this tool and these discussions, we are on the same side of the table with the customer."

Read more >
2 minute read

02.03.2020

CIO Interview: How to Create End-User Centric Culture?

Employee experience is a big trend in ITSM for 2020, and Campari’s CIO is aiming to put this concept at the heart of ...

Read more >
5 minute read

20.02.2020

What are the Benefits of XLA?

SLAs are a thing of the past, with Employee Experience a big trend for 2020 as well as a key driver for CIOs to prove ...

Read more >
3 minute read

17.02.2020

What Impacts Employee Experience in ServiceNow?

Sami and Pasi talk about the range of factors that drive employees to a better employee experience, as well as the ...

Read more >
3 minute read

03.02.2020

Internal Service Desks make Employees 47% More Productive with XLA?

Internal Service Desks make employees 22% happier and 47% more productive compared to Outsourced Service Desks, due to ...

Read more >
q4-happiness-score
7 minute read

23.01.2020

It’s Time for Your IT Service Desk Strategies to Refocus from Cost to Business Value

Has the focus on IT support cost reduction really been the best option for CIOs and their senior management teams? 

Read more >
5 minute read

22.01.2020

The Real Cost of Reassigning IT Service Desk Tickets

The IT Service Management (ITSM) and IT support communities are quite rightly increasingly focused on employee or ...

Read more >
Kuva1
7 minute read

21.01.2020

Reducing IT Support Costs is a Bad IT Strategy

As an IT service desk manager, you’re probably often caught between a rock and a hard place.

Read more >
2 minute read

20.01.2020

Our Customers Increase Productivity 26% by Making People Happier

From our HappinessScore™ Report, which is built from 1 million customer responses, Pasi and Sami go through the ...

Read more >