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12.04.2022 | 10 minute read

How the ITXM™ Framework Integrates with Continual Improvement 

IT service management (ITSM) is about improvement. This improvement can cover IT services, operations, experiences, and ...

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ITXM Framework and Continual Improvement
ITXM Framework and Continual Improvement
10 minute read

12.04.2022

How the ITXM™ Framework Integrates with Continual Improvement 

IT service management (ITSM) is about improvement. This improvement can cover IT services, operations, experiences, and ...

Read more >
Common Continual Improvement Opportunities
14 minute read

06.04.2022

The Common Continual Improvement Opportunities Identified Through Experience Data 

When an organization aims to instill a culture of continual improvement, it’ll usually adopt formal improvement ...

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Perceptions vs Technical
15 minute read

30.03.2022

Perception vs. Technical Performance Data – Here’s Why and Where They Commonly Differ 

This isn’t going to be the first blog you’ve read that talks to a performance, expectations, or experience gap between ...

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Continual Improvement Investments
7 minute read

17.03.2022

Focusing Your Continual Improvement Investments Through the Lens of Experience 

We’re all looking for ways to continually improve our business outcomes and results, but there are so many possible ...

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Continual Improvement Explained
12 minute read

02.03.2022

Continual Improvement Explained 

You might not have stopped to think about this before, but IT service management (ITSM) is all about improving, with ...

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Experience Management Acronyms Explained
11 minute read

24.02.2022

Experience Management Acronyms Explained 

This article can also be downloaded as a PDF. Some might view experience management as the latest IT service management ...

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7 minute read

09.02.2022

How Companies Use Experience Data to Improve Their Bottom Line

The concept of experience management might seem “fluffy” to some, especially those schooled in technology. But, as with ...

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9 minute read

07.12.2021

15 Tips for Starting with IT Experience Management

Employee, or end-user, experience management is a hot topic in IT right now, particularly when a productivity-based ...

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10 minute read

17.11.2021

How to Set Up XLAs in ServiceNow

If your service provider organization is currently looking at the use of experience level agreements (XLAs) to better ...

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14 minute read

27.10.2021

IT’s going all-In on Employee Experience, but where does HR fit In?

If I were to ask you, “Who owns the employee experience in your organization ?” what would you say. Even if you didn’t ...

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