03.08.2026 | 5 minute read

Most CIOs know their CSAT score, but almost none know which 13% of tickets are causing 80% of their lost productivity

Call it the watermelon effect: green on the outside, red on the inside: SLAs are met, CSAT looks respectable, and yet, ...

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ITXM Employee Experience Videos XLA ITSM Trends Continual Improvement Productivity & Lost Time CIO ServiceNow MSP Service Desk Watermelon Effect CSAT Cost Savings Global IT Experience Report Customer Story

5 minute read

03.08.2026

Most CIOs know their CSAT score, but almost none know which 13% of tickets are causing 80% of their lost productivity

Call it the watermelon effect: green on the outside, red on the inside: SLAs are met, CSAT looks respectable, and yet, ...

Read more >

6 minute read

03.08.2026

IT service delivery: How many dashboards do you really need across vendors?

Nobody's dashboard is technically wrong. They're each telling a different, partial story, and trying to figure out the ...

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5 minute read

03.08.2026

Your SLAs show green, your end-users disagree

This is one of the most common blind spots in ITXM: the SLA can be entirely, contractually true, while the service is ...

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4 minute read

14.10.2025

Validate improvements: Closing the loop in your digital workplace

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5 minute read

10.10.2025

Build your DEX stack with Nexthink + HappySignals

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7 minute read

09.10.2025

HappySignals x Nexthink: Better together for DEX

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Employee Experience Statistics

5 minute read

08.07.2025

More tickets resolved, less brain power wasted: Customer support in 2025

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Continual Improvement with HappySignals

7 minute read

23.04.2025

How to Drive Continual Improvement with IT Experience Data

If your IT organization has adopted ITIL best practices, it likely has time and financial resources earmarked for ...

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7 minute read

28.04.2022

How to Leverage EX Data to Drive Continual Improvement

Companies everywhere are looking to IT to increase speed, minimize costs, and better partner with lines of business to ...

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Ahlstrom-Munksjö

15 minute read

20.04.2022

Continual Improvement Success Through End-User Happiness – A Customer’s Story

This blog shares the continual improvement success of Ahlstrom-Munksjö. Ahlstrom was founded in 1851 in Finland; ...

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