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06.08.2026 | 3 minute read

Your telemetry says the device is fine. Your employee disagrees. Now what?

DEX tools like Nexthink give IT teams deep technical visibility on metrics like device performance, application ...

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3 minute read

06.08.2026

Your telemetry says the device is fine. Your employee disagrees. Now what?

DEX tools like Nexthink give IT teams deep technical visibility on metrics like device performance, application ...

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5 minute read

03.08.2026

Most CIOs know their CSAT score, but almost none know which 13% of tickets are causing 80% of their lost productivity

Call it the watermelon effect: green on the outside, red on the inside: SLAs are met, CSAT looks respectable, and yet, ...

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6 minute read

03.08.2026

IT service delivery: How many dashboards do you really need across vendors?

Nobody's dashboard is technically wrong. They're each telling a different, partial story, and trying to figure out the ...

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5 minute read

03.08.2026

Your SLAs show green, your end-users disagree

This is one of the most common blind spots in ITXM: the SLA can be entirely, contractually true, while the service is ...

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Continual Improvement with HappySignals
7 minute read

23.04.2025

How to Drive Continual Improvement with IT Experience Data

If your IT organization has adopted ITIL best practices, it likely has time and financial resources earmarked for ...

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7 minute read

28.04.2022

How to Leverage EX Data to Drive Continual Improvement 

Companies everywhere are looking to IT to increase speed, minimize costs, and better partner with lines of business to ...

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