Build your DEX stack with Nexthink + HappySignals
Nexthink shows you the device reliability and performance scores. HappySignals shows you whether employees are satisfied with those devices and whether the surrounding processes make them more productive or more frustrated.
One of the toughest challenges in enterprise IT is knowing which issues are worth fixing first.
With thousands of devices, applications, and networks in play, IT leaders must constantly balance priorities. That’s where Digital Employee Experience (DEX) solutions like Nexthink have transformed the game.
Nexthink gives IT leaders unparalleled visibility into the technical environment. You can see exactly how devices are performing, identify crashing apps, and diagnose bottlenecks across networks.
It’s hard to overstate how valuable that level of telemetry and automation is for enterprise IT. Nexthink allows you to see, diagnose, and act on technical signals at scale, which is something no CIO should be without.
But here’s the challenge: just because the technology looks healthy doesn’t mean employees feel productive.
Why IT sometimes misses the real issue
Your dashboards might be green, yet employees still complain about “slow laptops,” “clunky apps,” or “frustrating processes.” Often, these issues aren’t about technical health at all:
- A laptop might pass every reliability test, but employees hate its size when traveling.
- An application might show great uptime, but poor usability still makes work harder.
- Devices might be patched on time, but the replacement process leaves people frustrated.
These are the kinds of issues that can’t be recognized through technical data alone. Without experience data, IT risks fixing the wrong problems — or worse, investing in upgrades that don’t improve employee satisfaction and productivity.
Want to learn more? 👀
Better Together — HappySignals and Nexthink
Better Together — HappySignals and Nexthink
Recognize issues that matter with experience data
This is where HappySignals complements Nexthink. We continuously capture how employees actually feel about IT, how much time they lose, and why.
By segmenting this data across roles, locations, and working styles, we help you uncover the real friction points that technical telemetry alone can’t explain.
Think of it as the difference between knowing what’s happening and understanding why it matters.
- Nexthink shows you the device reliability and performance scores
- HappySignals shows you whether employees are satisfied with those devices and whether the surrounding processes make them more productive or more frustrated
Together, these perspectives allow IT to recognize which issues truly impact employees and the business.
A CIO’s advantage: Smarter prioritization
With both tools in place, CIOs can:
- See whether technical anomalies are genuinely hurting employee experience
- Understand which DEX scores are true thresholds for employee satisfaction (e.g., reliability vs. raw performance)
- Prioritize investments in areas where both telemetry and sentiment show a gap
- Avoid spending budget on fixes that don’t improve the way employees actually work
This creates a level of confidence in decision-making that’s hard to achieve with technical data alone.
Better together
Nexthink provides the what — the clearest view into your digital workplace. HappySignals adds the why — the employee perspective that proves whether technology is delivering value.
When IT leaders bring these together, they can finally recognize the issues that matter most, fix them with precision, and validate that employees truly feel the difference.
👇 Explore how HappySignals x Nexthink can give you the full DEX picture!
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4 minute read
14.10.2025