Validate improvements: Closing the loop in your digital workplace
If you’re working in a digital workplace team, your daily mission is clear: keep employees productive by ensuring their devices, apps, and workplace services run smoothly. With Nexthink, you already have powerful tools to see and fix technical issues fast from device crashes to network slowdowns. But here’s the real question: How do you know if those fixes actually made employees happier and more productive?
From fixing to validating
Too often, DWM teams stop after the “fix.” A laptop fleet is patched, a network bottleneck is resolved, or an application is tuned. On paper, the metrics look great. Uptime is high, tickets are closed faster, and DEX scores improve...
Yet, employees may still feel the same frustration. Or worse, they may not even notice the change. That’s where experience data comes in.
HappySignals enables you to validate whether the fix worked from the employees’ perspective. We don’t just tell you that the patch was applied or the device score improved, we tell you whether employees actually feel the difference and if they’re saving time in their workday.
And because HappySignals is a continuous measurement platform with global benchmark data, you can compare your results against industry peers. This gives DWM teams context: is your laptop rollout really good, or just average compared to others? Are your employees happier than similar companies, or is there still room to improve?
The full cycle: Recognize → Fix → Verify → Validate
Here’s how the cycle works when HappySignals and Nexthink are combined:
- Recognize
- HappySignals highlights employee groups, roles, or regions where experience is poor or lost time is high.
- Example: Remote employees in Germany report low satisfaction with their laptops.
- Fix
- Nexthink identifies the technical root cause and applies the fix.
- Example: Device performance diagnostics reveal outdated drivers slowing boot times; Nexthink automates the updates.
- Verify
- Nexthink confirms that the technical anomaly has been resolved. Devices now start faster, and reliability scores are back in the green.
- Validate
- HappySignals shows whether employees feel better after the fix. Did their happiness improve? Are they losing less time?
- Example: Two weeks later, remote employees in Germany report higher satisfaction, with the average lost time cut in half
- Continuous measurement ensures you don’t just celebrate once. You keep tracking, learning, and benchmarking against global data sets to see if progress is sustained!
Why this matters for DWM professionals
For digital workplace teams, this cycle provides three key benefits:
- Confidence in your work: You know the fix solved the real employee problem, not just the technical one
- Evidence for stakeholders: You can show business leaders that changes resulted in happier, more productive employees, backed up with global benchmark comparisons
- Smarter prioritization: You learn which issues, when fixed, deliver the biggest impact, guiding where to focus next
Better together
Nexthink helps you fix faster and smarter, while HappySignals ensures you validate impact through employee experience, continuously and with global benchmarks.
Together, they close the loop from problem to proof, so your digital workplace team can continuously improve with confidence.
👇 Ready to see how it works in practice?
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