28.11.2023 | 5 minute read
Most businesses now rely on technology for optimal business operations and customer outcomes. Consequently, CIOs must ...
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28.11.2023
Most businesses now rely on technology for optimal business operations and customer outcomes. Consequently, CIOs must ...
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15.11.2023
IT service desks have long held customer satisfaction (CSAT) up as the independent view of their performance. After ...
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01.11.2023
IT service desk use of experience level agreements (XLAs) is becoming increasingly popular, with 2022 research by ...
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28.09.2023
“XLAs” or experience level agreements help organizations drive up operational efficiency and improve the resulting ...
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13.09.2023
By now, we should all be aware that XLA stands for Experience Level Agreement. In service and support, we've all seen ...
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29.08.2023
When we founded HappySignals eight years ago, we had spoken to service desk service providers and CIOs and identified ...
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13.07.2023
Employee, or end-user, experience management is a hot topic in IT, particularly when a productivity-based view of ...
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06.07.2023
If your IT organization is focused on improving its operations and outcomes, then it’s likely using service level ...
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25.05.2023
If you ask ten people the question, "What is Digital Transformation?" you'll likely get more than ten answers. Each ...
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12.04.2023
You might have heard, “The king is dead; long live the king!” The same applies to service level agreements (SLAs) and ...
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