What challenges does human-centric IT solve?
Is Human-centric IT the solution to the bad reputation of IT? Overemphasizing outputs can lead to the 'Watermelon Effect' and result in unhappy and unproductive end-users.
Should you get rid of Service Level Agreements (SLAs)?
For years, I’ve been advocating for service level agreement targets, or SLAs for short, to be removed. I believe that ...Read more >