What challenges does human-centric IT solve?

29.08.2023

When we founded HappySignals eight years ago, we had spoken to service desk service providers and CIOs and identified ...

06.07.2023

If your IT organization is focused on improving its operations and outcomes, then it’s likely using service level ...

12.04.2023

You might have heard, “The king is dead; long live the king!” The same applies to service level agreements (SLAs) and ...

10.03.2023

When presented with information related to your organization’s need for Experience Level Agreements, you might be left ...

25.01.2023

When you - as the IT support provider - see green, but your customers see red, it's time to consider a change to your ...

16.01.2023

There has been a long-held view that the IT service desk is a “cost of quality,” i.e. it’s an additional and ...

22.11.2022

What’s the difference between an incident and a ticket? On the surface, this feels like an odd question and not one you ...

03.10.2022

Once an IT organization understands the value of end-user experience and the insight provided by experience data, it ...

02.03.2022

You might not have stopped to think about this before, but IT service management (ITSM) is all about improving, with ...