07.12.2023 | 5 minute read
Once your organization understands the benefits of experience management and experience level agreement (XLA) targets, ...
Read more
07.12.2023
Once your organization understands the benefits of experience management and experience level agreement (XLA) targets, ...
Read more >
28.11.2023
Most businesses now rely on technology for optimal business operations and customer outcomes. Consequently, CIOs must ...
Read more >
15.11.2023
IT service desks have long held customer satisfaction (CSAT) up as the independent view of their performance. After ...
Read more >
01.11.2023
IT service desk use of experience level agreements (XLAs) is becoming increasingly popular, with 2022 research by ...
Read more >
28.09.2023
“XLAs” or experience level agreements help organizations drive up operational efficiency and improve the resulting ...
Read more >
21.09.2023
For years, I’ve been advocating for service level agreement targets, or SLAs for short, to be removed. I believe that ...
Read more >
13.09.2023
By now, we should all be aware that XLA stands for Experience Level Agreement. In service and support, we've all seen ...
Read more >
29.08.2023
When we founded HappySignals eight years ago, we had spoken to service desk service providers and CIOs and identified ...
Read more >
13.07.2023
Employee, or end-user, experience management is a hot topic in IT, particularly when a productivity-based view of ...
Read more >
06.07.2023
If your IT organization is focused on improving its operations and outcomes, then it’s likely using service level ...
Read more >