Forget CSAT Scores, Here’s What End-Users Really Think of IT Support
CSAT scores might show end-user satisfaction, but there can still be underlying IT support issues that are never highlighted or addressed through CSAT feedback or other metrics. This article addresses the potential reasons.
Perception vs. Technical Performance Data – Here’s Why and Where They Commonly Differ
This isn’t going to be the first blog you’ve read that talks to a performance, expectations, or experience gap between ...Read more >
Here’s What Makes the Biggest Difference to End-user IT Support Experiences
What makes the biggest difference to end-user IT support experiences? What would you say (even if it’s a guess)? Speed ...Read more >