15.12.2022 | 6 minute read

The Real Cost of Reassigning IT Service Desk Tickets

The IT service management (ITSM) and IT support communities are quite rightly increasingly focused on employee or ...

Employee Experience Podcasts Experience Management XLA Service Desk ServiceNow Human-centric IT IT Strategy Continual Improvement Happiness Score Report Partners Automation MSP Collaboration ITXM Digital Transformation Productivity Reassignment MSP Managed Service Provider

6 minute read

15.12.2022

The IT service management (ITSM) and IT support communities are quite rightly increasingly focused on employee or ...

Modern IT service delivery and support capabilities – offered by solutions such as ServiceNow – have widened the ...

Sami Kallio interviews two MSP representatives in our yearly HUG customer event. Fujitsu UK's Catriona “Cat” MacDonald ...