22.01.2020 | 6 minute read

The Real Cost of Reassigning IT Service Desk Tickets

The IT Service Management (ITSM) and IT support communities are quite rightly increasingly focused on employee or ...

Podcasts Employee Experience Experience Management XLA ServiceNow Service Desk Human-centric IT IT Strategy Continual Improvement Happiness Score Report Partners Automation Digital Transformation MSP ITXM Productivity Reassignment Business Case

6 minute read

22.01.2020

The IT Service Management (ITSM) and IT support communities are quite rightly increasingly focused on employee or ...

Sami Kallio interviews two MSP representatives in our yearly HUG customer event. Fujitsu UK's Catriona “Cat” MacDonald ...