13.03.2024 | 5 minute read

Ticket bouncing, frustrated end-users – what can IT do?

Have you ever called a customer service department only to be passed from one customer service agent to another while ...

ITXM Employee Experience Videos XLA ITSM Trends Continual Improvement Productivity & Lost Time ServiceNow CIO Global IT Experience Report MSP Cost Savings Watermelon Effect CSAT Customer Story Service Desk

5 minute read

13.03.2024

Have you ever called a customer service department only to be passed from one customer service agent to another while ...

Employee or end-user happiness has a business case. Yes, really. In this blog, I explain why and how IT experience ...

Recording of our presentation at ServiceDesk Forum 2019 at Kista, Sweden.