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14.10.2025 | 4 minute read

Validate improvements: Closing the loop in your digital workplace

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Productivity Issue
6 minute read

11.12.2024

The Real Productivity Issue for Your IT Organization

If you’ve worked in IT long enough, you’ll know that we’re usually very focused on operational or process optimization ...

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The Financial Impact of Interruptions
14 minute read

20.03.2024

The Financial Impact of Interruptions 

The retail industry has a word for it: shrinkage. It's the amount of inventory that disappears through shoplifting, ...

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ticket bouncing
5 minute read

13.03.2024

Ticket bouncing, frustrated end-users – what can IT do?

Have you ever called a customer service department only to be passed from one customer service agent to another while ...

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Create the business case
9 minute read

23.06.2022

How to Create the Business Case for IT Experience Management 

Employee or end-user happiness has a business case. Yes, really. In this blog, I explain why and how IT experience ...

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HappySignals-at-ServiceDesk-Forum---Kista-Sweden

22.05.2019

Event recording: How to improve user satisfaction and reduce lost work time?

Recording of our presentation at ServiceDesk Forum 2019 at Kista, Sweden.

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