Humans are the best sensors for IT
Human feelings will always be the most reliable measure of the experiences IT services are providing for end-users.
Put your end-users at the centre of every IT service and improvement. Start by listening to what your human sensors have to say about IT’s impact on their Happiness and Productivity.
How to use Real-time Experience Data in ServiceNow to understand where End-users struggle the most
There has long been a disconnect between the corporate IT department’s view of their service and support capabilities ...Read more >