Should you get rid of Service Level Agreements (SLAs)?
Relying on Service Level Agreements (SLAs) alone in ITSM will not make your end-users happier or more productive. They may even create more problems for your IT services!
SLAs measure the process, XLAs measure the outcome and value of IT for your end-users. It’s time to use the right metric to measure the right thing.
Virtual Tech Bars: Recreating the IT walk-in experience, with Sophos
IT Support Services usually handles employees’ IT Incidents and Requests via digital channels like Email or Portals, ...Read more >