24.02.2022 | 11 minute read
This article can also be downloaded as a PDF. Some might view experience management as the latest IT service management ...
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24.02.2022
This article can also be downloaded as a PDF. Some might view experience management as the latest IT service management ...
Read more >
09.02.2022
The concept of experience management might seem “fluffy” to some, especially those schooled in technology. But, as with ...
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17.11.2021
If your service provider organization is currently looking at the use of experience level agreements (XLAs) to better ...
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03.08.2021
Are your IT service desk’s continual improvement efforts missing an important something? Perhaps it has a good number ...
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30.07.2021
Enterprises today have increasingly complex IT environments with different touchpoints and end-users in different ...
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23.07.2021
Earlier this year, we released The Global IT Experience Benchmark H1/2021 report , previously known as the Happiness ...
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20.07.2021
How well is your IT self-service portal doing? Or your IT support chat channel? It’s likely that – as with many other ...
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09.07.2021
In the past year, the COVID-19 pandemic has forced organisations to rapidly transition to remote work. Measuring, ...
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07.07.2021
The ServiceNow NOW Platform offers a wealth of opportunities for organizations such as yours to automate traditionally ...
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