The Importance of Experience Management to CIOs

28.09.2023

“XLAs” or experience level agreements help organizations drive up operational efficiency and improve the resulting ...

29.08.2023

When we founded HappySignals eight years ago, we had spoken to service desk service providers and CIOs and identified ...

13.07.2023

Employee, or end-user, experience management is a hot topic in IT, particularly when a productivity-based view of ...

06.07.2023

If your IT organization is focused on improving its operations and outcomes, then it’s likely using service level ...

12.04.2023

You might have heard, “The king is dead; long live the king!” The same applies to service level agreements (SLAs) and ...

25.01.2023

When you - as the IT support provider - see green, but your customers see red, it's time to consider a change to your ...

16.01.2023

There has been a long-held view that the IT service desk is a “cost of quality,” i.e. it’s an additional and ...

27.10.2022

In my previous blog, I challenged eight flawed assumptions or misinformed beliefs that people might have related to ...

06.07.2022

What makes the biggest difference to end-user IT support experiences? What would you say (even if it’s a guess)? Speed ...

28.04.2022

Companies everywhere are looking to IT to increase speed, minimize costs, and better partner with lines of business to ...