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21.01.2020 | 7 minute read

Reducing IT Support Costs is a Bad IT Strategy

As an IT service desk manager, you’re probably often caught between a rock and a hard place.

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Kuva1
Kuva1
7 minute read

21.01.2020

Reducing IT Support Costs is a Bad IT Strategy

As an IT service desk manager, you’re probably often caught between a rock and a hard place.

Read more >
24. Campari Goes a Sip Beyond by Transforming their Employee Experience
2 minute read

18.12.2019

Campari 'Goes a Sip Beyond' by Transforming their Employee Experience

Pasi meets Chris Fazey, the Global IT Digital User Experience Manager for Campari. In this episode, Chris explains how ...

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Episode 23 - Steps to Happiness Cover
3 minute read

12.12.2019

Steps to Happiness in Employee Experience

In this episode, Pasi and Sami discuss the HappySignals way to achieving Happiness in Employee Experience. Including ...

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20.-Showing-Value-of-ServiceNow-Usage-with-Employee-Experience
6 minute read

14.10.2019

Showing Value of ServiceNow Usage with Employee Experience

HappySignals works in conjunction with ServiceNow, combining HappySignals Experience Data with ServiceNow’s Operational ...

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watermelons-in-a-bowl-happysignals-1
4 minute read

23.07.2019

Why the best time to start measuring is now

Organizations put off measuring digital employee experience for any number of reasons, stating for example that the ...

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14.-How-do-you-make-a-business-case-for-employee-experience-measurement-1

10.07.2019

How do you make a business case for employee experience measurement?

Links from the episode, Deloitte, From employee experience to human experience: Putting meaning back into work

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3.-When-to-start-measuring-Employee-Experience-1

01.05.2019

When to start measuring Employee Experience

In this episode we talk about when is the right time to start measure, what are the fears related to measurement and ...

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1.-Employee-Experience-in-ITSM

25.04.2019

Employee Experience in ITSM

In this episode Pasi & Sami talk about Employee Experience in ITSM and how HappySignals got started. Why is there a ...

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watermelons-in-a-bowl-happysignals
8 minute read

05.03.2019

5 Tips to an Employee-Driven Way of Working in ITSM

Let’s start with costs.

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4 minute read

04.10.2017

Employee Experience vs Customer Satisfaction: Why you need to know the difference

For many years, businesses have agonised over understanding and improving customer satisfaction. From ‘putting ...

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