Reducing IT Support Costs is a Bad IT Strategy
In this article we look into the reasons why reducing IT support costs impacts IT strategy and what you can do about it.
Our Customers Increase Productivity 26% by Making People Happier
From our HappinessScore™ Report, which is built from 1 million customer responses, Pasi and Sami go through the ...Read more >
#XLA - Why SLAs Miss the Reality of a Situation, with TOPdesk's Hannah Price
Hannah has been working as a Service Management Consultant for TOPdesk for over 7 years, originally focusing on the ...Read more >