Reducing IT Support Costs is a Bad IT Strategy
In this article we look into the reasons why reducing IT support costs impacts IT strategy and what you can do about it.
The Real Cost of Reassigning IT Service Desk Tickets
The IT Service Management (ITSM) and IT support communities are quite rightly increasingly focused on employee or ...Read more >
How do you make a business case for employee experience measurement?
Links from the episode, Deloitte, From employee experience to human experience: Putting meaning back into workRead more >