Reducing IT Support Costs is a Bad IT Strategy
In this article we look into the reasons why reducing IT support costs impacts IT strategy and what you can do about it.
How does Service Management fit into Employee Experience Equation?
Jacob Morgan, author of The Employee Experience Advantage, joins me for a chat about employee experience equation and ...Read more >
How do you make a business case for employee experience measurement?
Links from the episode, Deloitte, From employee experience to human experience: Putting meaning back into workRead more >