Motivate your Service Desk with Experience Management Data

07.03.2024

Service desk agents working on an IT service desk might receive negative feedback about their IT support performance ...

15.11.2023

IT service desks have long held customer satisfaction (CSAT) up as the independent view of their performance. After ...

13.07.2023

Employee, or end-user, experience management is a hot topic in IT, particularly when a productivity-based view of ...

17.05.2023

What’s more important for your IT service desk – getting a great piece of customer feedback or not getting any bad ...

16.01.2023

There has been a long-held view that the IT service desk is a “cost of quality,” i.e. it’s an additional and ...

28.04.2022

Companies everywhere are looking to IT to increase speed, minimize costs, and better partner with lines of business to ...

24.02.2022

This article can also be downloaded as a PDF. Some might view experience management as the latest IT service management ...

27.10.2021

If I were to ask you, “Who owns the employee experience in your organization ?” what would you say. Even if you didn’t ...

03.09.2021

IT Support Services usually handles employees’ IT Incidents and Requests via digital channels like Email or Portals, ...

06.08.2021

With the other co-founders of HappySignals, we realised years ago (and still now) that rather than understanding how ...