Are You Overly Focused on Not Failing, Rather Than Succeeding, with IT Support?

17.05.2023

What’s more important for your IT service desk – getting a great piece of customer feedback or not getting any bad ...

16.01.2023

There has been a long-held view that the IT service desk is a “cost of quality,” i.e. it’s an additional and ...

28.04.2022

Companies everywhere are looking to IT to increase speed, minimize costs, and better partner with lines of business to ...

24.02.2022

This article can also be downloaded as a PDF. Some might view experience management as the latest IT service management ...

27.10.2021

If I were to ask you, “Who owns the employee experience in your organization ?” what would you say. Even if you didn’t ...

03.09.2021

IT Support Services usually handles employees’ IT Incidents and Requests via digital channels like Email or Portals, ...

06.08.2021

With the other co-founders of HappySignals, we realised years ago (and still now) that rather than understanding how ...

03.08.2021

Are your IT service desk’s continual improvement efforts missing an important something? Perhaps it has a good number ...

30.07.2021

Enterprises today have increasingly complex IT environments with different touchpoints and end-users in different ...

20.07.2021

How well is your IT self-service portal doing? Or your IT support chat channel? It’s likely that – as with many other ...