07.03.2024 | 5 minute read
Service desk agents working on an IT service desk might receive negative feedback about their IT support performance ...
Read more07.03.2024
Service desk agents working on an IT service desk might receive negative feedback about their IT support performance ...
Read more >15.11.2023
IT service desks have long held customer satisfaction (CSAT) up as the independent view of their performance. After ...
Read more >13.07.2023
Employee, or end-user, experience management is a hot topic in IT, particularly when a productivity-based view of ...
Read more >17.05.2023
What’s more important for your IT service desk – getting a great piece of customer feedback or not getting any bad ...
Read more >16.01.2023
There has been a long-held view that the IT service desk is a “cost of quality,” i.e. it’s an additional and ...
Read more >28.04.2022
Companies everywhere are looking to IT to increase speed, minimize costs, and better partner with lines of business to ...
Read more >24.02.2022
This article can also be downloaded as a PDF. Some might view experience management as the latest IT service management ...
Read more >27.10.2021
If I were to ask you, “Who owns the employee experience in your organization ?” what would you say. Even if you didn’t ...
Read more >03.09.2021
IT Support Services usually handles employees’ IT Incidents and Requests via digital channels like Email or Portals, ...
Read more >06.08.2021
With the other co-founders of HappySignals, we realised years ago (and still now) that rather than understanding how ...
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