5 practical steps to start your human-centric IT journey
It may take time to move IT away from focusing on traditional metrics, to truly understanding and improving end-user experience. But it’s easy to get started!
Here is our guide to a Human-centric IT in 5 steps – Measure, Share, Identify and Improve, XLA, and Culture.
Should you get rid of Service Level Agreements (SLAs)?
Service Level Agreements, or SLAs for short. For years now, I have been advocating for them to be removed. I believe ...Read more >