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14.10.2025 | 4 minute read

Validate improvements: Closing the loop in your digital workplace

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Employee Experience Statistics
6 minute read

22.01.2025

18 Key Employee Experience Statistics for 2025

In my experience, the people who work in IT and IT service management (ITSM) love statistics. These insights help them ...

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IT Service Portal Image
7 minute read

04.12.2024

How to Improve Your IT Service Portal with Experience Data

I remember a decade and a half ago when the IT service portal was sold as the cure for all IT support issues. IT ...

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ITSM Trends
6 minute read

25.07.2024

How Experience Management Ties in with Other ITSM Trends

If you read the annual IT service management (ITSM) trends blogs, you’ll see various trends, such as artificial ...

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6 minute read

24.04.2024

4 Key IT Support Trends and the Importance of Experience Data

Everyone loves IT service management (ITSM) trend lists. But what’s usually created (in these ITSM trends) lists has ...

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7 minute read

02.04.2024

Why Humans are the Best Sensors of IT Experience

HappySignals was created with a vision for IT service management (ITSM) to be more human-centric — for IT service ...

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ticket bouncing
5 minute read

13.03.2024

Ticket bouncing, frustrated end-users – what can IT do?

Have you ever called a customer service department only to be passed from one customer service agent to another while ...

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