Virtual Tech Bars: Recreating the IT walk-in experience, with Sophos
How do you provide a walk-in IT experience for employees in global offices without an on-site IT service, or who are working remotely?
Our customer Sophos came up with a Virtual Tech Bar to replicate the human touch that their end-users were missing – it worked.
![IT Walk-in Service Experience](https://www.happysignals.com/hs-fs/hubfs/Blog%20image_HI15_EP11_Virtual%20Tech%20Bar.png?width=524&height=299&name=Blog%20image_HI15_EP11_Virtual%20Tech%20Bar.png)
Related content
![the-total-cost-of-a-ticket-in-your-IT-service-desk](https://www.happysignals.com/hs-fs/hubfs/vaahtokarkit.png?height=225&name=vaahtokarkit.png)
5 minute read
22.11.2022
What is the total cost of a ticket in your IT Service Desk?
What’s the difference between an incident and a ticket? On the surface, this feels like an odd question and not one you ...
Read more >![](https://www.happysignals.com/hs-fs/hubfs/whats-with-the-watermelon.png?height=225&name=whats-with-the-watermelon.png)
8 minute read
26.02.2024
The Watermelon Effect of SLAs on ITSM and IT Service Experience
What do you think about the value, and appropriateness, of IT service desk service level agreements (SLAs)? Are you ...
Read more >