Virtual Tech Bars: Recreating the IT walk-in experience, with Sophos
How do you provide a walk-in IT experience for employees in global offices without an on-site IT service, or who are working remotely?
Our customer Sophos came up with a Virtual Tech Bar to replicate the human touch that their end-users were missing – it worked.
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How to Set Up XLAs in ServiceNow
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How to Get a Better Understanding of All End-User IT Touchpoints in ServiceNow
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