02.04.2024 | 7 minute read
HappySignals was created with a vision for IT service management (ITSM) to be more human-centric — for IT service ...
Read more
02.04.2024
HappySignals was created with a vision for IT service management (ITSM) to be more human-centric — for IT service ...
Read more >
28.03.2024
If you look at the various solutions offered in the employee experience market, you’ll notice two main approaches – a ...
Read more >
20.03.2024
The retail industry has a word for it: shrinkage. It's the amount of inventory that disappears through shoplifting, ...
Read more >
13.03.2024
Have you ever called a customer service department only to be passed from one customer service agent to another while ...
Read more >
07.03.2024
Service desk agents working on an IT service desk might receive negative feedback about their IT support performance ...
Read more >
29.02.2024
Service level agreements (SLAs) are no longer what organizations and their IT service providers need, with employee ...
Read more >
22.02.2024
Experience level agreements (XLAs) are an increasingly popular topic in IT service management (ITSM). However, the XLA ...
Read more >
08.02.2024
The IT experience management (ITXM) landscape currently has two dominant approaches. HappySignals advocates direct ...
Read more >
29.01.2024
An earlier blog shared the four main options for adding experience level agreement targets (XLAs) to contractual ...
Read more >
18.12.2023
In sports statistics, an asterisk is added to a season or a player record when there is some shift that makes ...
Read more >