Are Yearly IT Surveys useless?
Just like 2020, Yearly IT Surveys are something to be forgotten. They do not give you the valuable real-time Experience Data, that you can use at every step of developing your IT Service Experience.
You wouldn't measure your customer experience only once a year, so why do it with your employees?
Happiness Score™ - What would be a good score for your company?
Earlier this year, we released The Global IT Experience Benchmark H1/2021 report , previously known as the Happiness ...Read more >
Don't make this mistake with your (new) ServiceNow platform!
IT always needs to prove the value and ROI from each new technology or project. So you have invested in your (new) ...Read more >