Are Yearly IT Surveys useless?
Just like 2020, Yearly IT Surveys are something to be forgotten. They do not give you the valuable real-time Experience Data, that you can use at every step of developing your IT Service Experience.
You wouldn't measure your customer experience only once a year, so why do it with your IT end-users?
What is the total cost of a ticket in your IT Service Desk?
What’s the difference between an incident and a ticket? On the surface, this feels like an odd question and not one you ...Read more >