12.04.2022 | 10 minute read
IT service management (ITSM) is about improvement. This improvement can cover IT services, operations, experiences, and ...
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12.04.2022
IT service management (ITSM) is about improvement. This improvement can cover IT services, operations, experiences, and ...
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06.04.2022
When an organization aims to instill a culture of continual improvement, it’ll usually adopt formal improvement ...
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30.03.2022
This isn’t going to be the first blog you’ve read that talks to a performance, expectations, or experience gap between ...
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17.03.2022
We’re all looking for ways to continually improve our business outcomes and results, but there are so many possible ...
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02.03.2022
You might not have stopped to think about this before, but IT service management (ITSM) is all about improving, with ...
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24.02.2022
This article can also be downloaded as a PDF. Some might view experience management as the latest IT service management ...
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09.02.2022
The concept of experience management might seem “fluffy” to some, especially those schooled in technology. But, as with ...
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27.10.2021
If I were to ask you, “Who owns the employee experience in your organization ?” what would you say. Even if you didn’t ...
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03.09.2021
IT Support Services usually handles employees’ IT Incidents and Requests via digital channels like Email or Portals, ...
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25.08.2021
While receiving real-time employee or end-user feedback is a great way to understand and improve the current state of ...
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