What is the total cost of a ticket in your IT Service Desk?
What is the difference between an incident and a ticket? On the surface, this feels like an odd question and not one you would usually hear around the IT table.
The Real Cost of Reassigning IT Service Desk Tickets
The IT Service Management (ITSM) and IT support communities are quite rightly increasingly focused on employee or ...Read more >
Impact of ServiceNow's Reassignment Count on Employees Productivity
The Happiness Score™ Report data has been gathered from all HappySignals customers, through end-users rating their ...Read more >