What is the difference between an incident and a ticket? On the surface, this feels like an odd question and not one you would usually hear around the IT table.
The Real Cost of Reassigning IT Service Desk Tickets
The IT service management (ITSM) and IT support communities are quite rightly increasingly focused on employee or ...Read more >
It’s Time for Your IT Service Desk Strategies to Refocus from Cost to Business Value
Has the focus on IT support cost reduction really been the best option for CIOs and their senior management teams?Read more >