The Real Cost of Reassigning IT Service Desk Tickets
“Please hold, while I transfer you to a colleague who can help…” It can often be a time-consuming and frustrating journey for the end user.
It’s Time for Your IT Service Desk Strategies to Refocus from Cost to Business Value
Has the focus on IT support cost reduction really been the best option for CIOs and their senior management teams?Read more >
Impact of ServiceNow's Reassignment Count on Employees Productivity
The Happiness Score™ Report data has been gathered from all HappySignals customers, through end-users rating their ...Read more >