“Please hold, while I transfer you to a colleague who can help…” It can often be a time-consuming and frustrating journey for the end user.
What is the total cost of a ticket in your Service Desk?
What is the difference between an incident and a ticket? On the surface, this feels like an odd question and not one ...Read more >
It’s Time for Your IT Service Desk Strategies to Refocus from Cost to Business Value
Has the focus on IT support cost reduction really been the best option for CIOs and their senior management teams?Read more >