The Real Cost of Reassigning IT Service Desk Tickets
“Please hold, while I transfer you to a colleague who can help…” It can often be a time-consuming and frustrating journey for the end user.
What is the total cost of a ticket in your IT Service Desk?
What’s the difference between an incident and a ticket? On the surface, this feels like an odd question and not one you ...Read more >
It’s Time for Your IT Service Desk Strategies to Refocus from Cost to Business Value
There has been a long-held view that the IT service desk is a “cost of quality,” i.e. it’s an additional and ...Read more >