The Real Cost of Reassigning IT Service Desk Tickets
“Please hold, while I transfer you to a colleague who can help…” It can often be a time-consuming and frustrating journey for the end user.
What is the total cost of a ticket in your Service Desk?
What is the difference between an incident and a ticket? On the surface, this feels like an odd question and not one ...Read more >
Impact of ServiceNow's Reassignment Count on Employees Productivity
The Happiness Score™ Report data has been gathered from all HappySignals customers, through end-users rating their ...Read more >