How to Get a Better Understanding of All End-User IT Touchpoints in ServiceNow
Getting accurate insight into how well, or not, each of your end-user IT touchpoints is performing can take time and effort. Especially gathering end-user feedback based on what’s most important to them, not what’s most important to IT. This blog explains how your organization can get better understanding of all end-user IT touchpoints in ServiceNow.
Ticket bouncing, frustrated end-users – what can IT do?
Have you ever called a customer service hotline, only to be passed from one service agent to the next while waiting for ...Read more >