How to Get a Better Understanding of All End-User IT Touchpoints in ServiceNow
Want to get accurate insight into how well, or not, each of your end-user IT touchpoints is performing?
Gather end-user feedback based on what’s most important to them, not what’s most important to IT.
Ticket bouncing, frustrated end-users – what can IT do?
Have you ever called a customer service hotline, only to be passed from one service agent to the next while waiting for ...Read more >
Here’s What Makes the Biggest Difference to End-user IT Support Experiences
What makes the biggest difference to end-user IT support experiences? What would you say (even if it’s a guess)? Speed ...Read more >