Experience and Outcome Metrics with Barclay Rae

31.08.2020

Barclay Rae has been working in the ITSM industry for over 30 years with organisations such as SDI and ITSMF UK, as ...

02.03.2020

Employee experience is a big trend in ITSM, and Campari’s CIO is aiming to put this concept at the heart of how his IT ...

17.02.2020

Sami and Pasi talk about the range of factors that drive employees to a better employee experience, as well as the ...

03.02.2020

Internal Service Desks make employees 22% happier and 47% more productive compared to Outsourced Service Desks, due to ...

07.01.2020

The Happiness Score™ Report data has been gathered from all HappySignals customers, through end-users rating their ...

18.12.2019

Pasi meets Chris Fazey, the Global IT Digital User Experience Manager for Campari. In this episode, Chris explains how ...

12.12.2019

In this episode, Pasi and Sami discuss the HappySignals way to achieving Happiness in Employee Experience. Including ...

14.10.2019

HappySignals works in conjunction with ServiceNow, combining HappySignals Experience Data with ServiceNow’s Operational ...

02.09.2019

Has the focus on IT support cost reduction really been the best option for CIOs and their senior management teams? ...

21.08.2019

Unfortunately, statistics report that 70% of Digital Transformation projects fail, with $900B being wasted last year. ...