Ticket bouncing, frustrated end-users – what can IT do?
Ticket bouncing (or ticket reassignments) reduces happiness and productivity for end-users, taking hours away from the business.
It is crucial for IT to understand the impact of ticket bouncing on end-users, so as to identify and solve the underlying causes of excessive reassignments.
Why Continual Improvement Needs Employee Experience Data
Are your IT service desk’s continual improvement efforts missing an important something? Perhaps it has a good number ...Read more >