Ticket bouncing, frustrated end-users – what can IT do?
Ticket bouncing (or ticket reassignments) reduces happiness and productivity for end-users, taking hours away from the business.
It is crucial for IT to understand the impact of ticket bouncing on end-users, so as to identify and solve the underlying causes of excessive reassignments.
How to Get a Better Understanding of All End-User IT Touchpoints in ServiceNow
Modern IT service delivery and support capabilities – offered by solutions such as ServiceNow – have widened the ...Read more >