Podcast: How Frank Fuetz stopped trusting green dashboards
Is CSAT still enough? Spoiler: it's not. Check out our podcast with Frank Fütz from Aldi Süd to hear how they solved this problem!
Mark Bewick
The Signal · The HappySignals blog
Mark Bewick
16 June 2026
3 minute read
3 minute read
Is CSAT Still Relevant for IT Services?
While CSAT is simple and familiar, many IT organizations are starting to ask an important question: Is CSAT still enough? Read more about it in this blog.
Mark Bewick26 February 2026
5 minute read
5 minute read
Donna Xanthidis and Sharon Aggarwal on going beyond CSAT
Invesco’s ITXM leaders explain why CSAT is incomplete—and how “you said, we did” changed communication, prioritization, and trust.
Mark Bewick20 February 2026
5 minute read
5 minute read
CSAT comes too late: Shaun Brown on what to measure instead
In this episode, Shaun Brown discusses the evolution of IT experience management, emphasizing the importance of communication, reputation, and understanding user needs. He shares insights on measuring success through ...
Mark Bewick5 November 2024
4 minute read
4 minute read
Driving Transformative IT and GBS Experiences at PepsiCo
This blog shares insights into PepsiCo's approach to ITXM and the evolution toward a holistic, experience-driven IT and Global Business Service culture.
Mark Bewick