31.03.2020 | 6 minute read

How 5,500 End-Users Feel About Remote Work, Latest Survey Results

Due to recent events, remote working has become the forefront challenge organisations are having to face. For many, ...

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6 minute read

31.03.2020

How 5,500 End-Users Feel About Remote Work, Latest Survey Results

Due to recent events, remote working has become the forefront challenge organisations are having to face. For many, ...

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6 minute read

30.03.2020

#XLA - What are Experience Level Agreements?

Experience Level Agreements are an ever growing topic in ITSM. However, the term has never been given a single ...

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6 minute read

19.03.2020

Is your IT (Support) Ready for a Wave of New Remote Workers?

Some people have always worked at the office with a desktop computer and have not given a second thought to remote ...

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4 minute read

16.03.2020

Enfo's Journey to Modern IT Service Provider (MSP)

"With this tool and these discussions, we are on the same side of the table with the customer."

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2 minute read

02.03.2020

CIO Interview: How to Create End-User Centric Culture?

Employee experience is a big trend in ITSM for 2020, and Campari’s CIO is aiming to put this concept at the heart of ...

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2 minute read

20.02.2020

What are the Benefits of XLA?

Why you should really look into Experience Level Agreements (XLAs):

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3 minute read

17.02.2020

What Impacts Employee Experience in ServiceNow?

Sami and Pasi talk about the range of factors that drive employees to a better employee experience, as well as the ...

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3 minute read

03.02.2020

Internal Service Desks make Employees 47% More Productive with XLA?

Internal Service Desks make employees 22% happier and 47% more productive compared to Outsourced Service Desks, due to ...

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q4-happiness-score
7 minute read

23.01.2020

It’s Time for Your IT Service Desk Strategies to Refocus from Cost to Business Value

Has the focus on IT support cost reduction really been the best option for CIOs and their senior management teams? 

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5 minute read

22.01.2020

The Real Cost of Reassigning IT Service Desk Tickets

The IT Service Management (ITSM) and IT support communities are quite rightly increasingly focused on employee or ...

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