25.11.2020 | 4 minute read

#XLA - Employee Experience, with Roy Atkinson - Part 1

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7 minute read

20.11.2020

#XLA - The Key Differences Between XLAs and SLAs

When presented with information related to your organization’s need for Experience Level Agreements, you might be left ...

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6 minute read

19.10.2020

#XLA - Why SLAs Miss the Reality of a Situation, with TOPdesk's Hannah Price

Hannah has been working as a Service Management Consultant for TOPdesk for over 7 years, originally focusing on the ...

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4 minute read

29.09.2020

Forgetting about end-users of IT services can be costly

IT is most beneficial when users can take advantage of the opportunities offered by IT services — as efficiently and ...

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5 minute read

21.09.2020

#XLA - Is Happiness Overrated with Giarte CEO, Marco Gianotten

Happiness - a term that can be imagined as something very fluffy. However, it is also a term that grows increasingly ...

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4 minute read

17.09.2020

HappySignals closes 4.7M funding with Nauta Capital and Vendep Capital

Helsinki, Finland (September 17th, 2020) Helsinki-based HappySignals, an Employee Experience Management Platform ...

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4 minute read

31.08.2020

Experience and Outcome Metrics with Barclay Rae

Barclay Rae has been working in the ITSM industry for over 30 years with organisations such as SDI and ITSMF UK, as ...

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6 minute read

13.08.2020

CIOs – Use IT Support Transparency to Drive Better Results

Employees are potentially unhappy with the quality of IT support, despite the sea of green metrics shown in the monthly ...

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9 minute read

22.06.2020

How have IT Service Leaders Maintained Employee Experience During Covid-19?

Aiding this panel discussion, we have also taken data from our recently released Q2 2020 Happiness Score™ Report, to ...

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6 minute read

06.05.2020

Create a Remote First Culture for your Enterprise

Remote working - the new challenge on how to drive a positive employee experience and increase your employees happiness ...

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