q4-happiness-score
7 minute read

23.01.2020

It’s Time for Your IT Service Desk Strategies to Refocus from Cost to Business Value

Has the focus on IT support cost reduction really been the best option for CIOs and their senior management teams? 

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5 minute read

22.01.2020

The Real Cost of Reassigning IT Service Desk Tickets

The IT Service Management (ITSM) and IT support communities are quite rightly increasingly focused on employee or ...

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Kuva1
7 minute read

21.01.2020

Reducing IT Support Costs is a Bad IT Strategy

As an IT service desk manager, you’re probably often caught between a rock and a hard place.

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2 minute read

20.01.2020

Our Customers Increase Productivity 26% by Making People Happier

From our HappinessScore™ Report, which is built from 1 million customer responses, Pasi and Sami go through the ...

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2018-green-watermelon-and-computer
4 minute read

13.01.2020

The Watermelon effect of SLA's on ITSM and Service Experience. Why XLAs?

What do you think about the value, and appropriateness, of IT service desk service level agreements (SLAs)? Are you ...

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3 minute read

07.01.2020

Impact of ServiceNow's Reassignment Count on Employees Productivity

The Happiness Score™ Report data has been gathered from all HappySignals customers, through end-users rating their ...

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25. ITSM Trends with Stephen Mann (TINY)
2 minute read

30.12.2019

2020 ITSM Trends with Stephen Mann / itsm.tools

In this episode Pasi interviews Stephen Mann, who is the principal and content director at ITSM Tools. ITSM Tools is a ...

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24. Campari Goes a Sip Beyond by Transforming their Employee Experience
2 minute read

18.12.2019

Campari 'Goes a Sip Beyond' by Transforming their Employee Experience

Pasi meets Chris Fazey, the Global IT Digital User Experience Manager for Campari. In this episode, Chris explains how ...

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Episode 23 - Steps to Happiness Cover
3 minute read

12.12.2019

Steps to Happiness in Employee Experience

In this episode, Pasi and Sami discuss the HappySignals way to achieving Happiness in Employee Experience. Including ...

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happysignals-founders-sami_kallio-sami_aarnio-pasi_nikkanen
9 minute read

05.12.2019

The Founders’ Story – HappySignals

So, here’s the (short) story of how HappySignals started and how we are where we are. The company started about five ...

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