30.03.2021 | 5 minute read

HappySignals welcomes former ServiceNow SVP Jimmy Fitzgerald as a Board Member and Investor

Jimmy Fitzgerald, former Senior Vice President of Customer Outcomes at ServiceNow, has joined HappySignals as Board ...

Read more
Podcasts Employee Experience XLA Service Desk IT Strategy ServiceNow Automation Partners Digital Transformation Experience Management Happiness Score Report MSP Productivity Reassignment
5 minute read

30.03.2021

HappySignals welcomes former ServiceNow SVP Jimmy Fitzgerald as a Board Member and Investor

Jimmy Fitzgerald, former Senior Vice President of Customer Outcomes at ServiceNow, has joined HappySignals as Board ...

Read more >
11 minute read

18.03.2021

Common XLA Mistakes and How to Avoid Them

So, you’re looking to introduce experience management in your organization – but where do you start? There’s the need ...

Read more >
9 minute read

04.03.2021

MSPs and the Need for Experience Management

If you work for a managed service provider (MSP) you might be looking at the concept of employee experience management ...

Read more >
3 minute read

15.12.2020

47. CIOs are the Driving Force for Cultural Change, with Karen Ferris

Read more >
7 minute read

07.12.2020

45. #XLA - Experience Management Benefits all Business Roles

Read more >
3 minute read

02.12.2020

44. #XLA - Employee Experience, with Roy Atkinson - Part 2

Read more >
4 minute read

30.11.2020

#XLA - Experience is More than an Agreement

Read more >
4 minute read

25.11.2020

#XLA - Employee Experience, with Roy Atkinson - Part 1

Read more >
7 minute read

20.11.2020

#XLA - The Key Differences Between XLAs and SLAs

When presented with information related to your organization’s need for Experience Level Agreements, you might be left ...

Read more >
6 minute read

19.10.2020

#XLA - Why SLAs Miss the Reality of a Situation, with TOPdesk's Hannah Price

Hannah has been working as a Service Management Consultant for TOPdesk for over 7 years, originally focusing on the ...

Read more >