20.11.2020
When presented with information related to your organization’s need for Experience Level Agreements, you might be left ...
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19.10.2020
Hannah has been working as a Service Management Consultant for TOPdesk for over 7 years, originally focusing on the ...
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29.09.2020
IT is most beneficial when users can take advantage of the opportunities offered by IT services — as efficiently and ...
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21.09.2020
Happiness - a term that can be imagined as something very fluffy. However, it is also a term that grows increasingly ...
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31.08.2020
Barclay Rae has been working in the ITSM industry for over 30 years with organisations such as SDI and ITSMF UK, as ...
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13.04.2020
SLAs are a thing of the past, with Employee Experience a big trend for 2020 as well as a key driver for CIOs to prove ...
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30.03.2020
Experience Level Agreements are an ever growing topic in ITSM. However, the term has never been given a single ...
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16.03.2020
With this tool and these discussions, we are on the same side of the table with the customer. Minna Nousiainen, SVP, ...
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10.06.2019
Sami Kallio interviews two MSP representatives in our yearly HUG customer event. Fujitsu UK's Catriona “Cat” MacDonald ...
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