Don't make this mistake with your (new) ServiceNow platform!
Instead of spending all your time updating versions and enabling features on your Now platform, listen to how your end-users actually feel about IT.
Continuous Experience Management can guide you towards the areas that most need fixing, giving focus to your ServiceNow development efforts.
The Watermelon Effect of SLAs on ITSM and IT Service Experience
What do you think about the value, and appropriateness, of IT service desk service level agreements (SLAs)? Are you ...Read more >