19.-From-IT-Cost-to-Business-Value

02.09.2019

From IT Cost to Business Value using Employee Experience

Has the focus on IT support cost reduction really been the best option for CIOs and their senior management teams? ...

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900B-was-wasted

21.08.2019

$900B was wasted last year in Digital Transformation

Unfortunately, statistics report that 70% of Digital Transformation projects fail, with $900B being wasted last year. ...

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17.-Digital-Work-Place-with-Oscar-Berg
17 minute read

12.08.2019

17.  Step by Step Guide to Empowering Employee Experience with Oscar Berg

Swedish Speaker, Facilitator and Author Oscar Berg speaks about his book Digital WorkPlace, a step by step guide on ...

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16.-Make-your-Automation-Case-with-Experience-Data

31.07.2019

Make your Automation Case with Experience Data

Related Posts Reducing IT Support Costs is a Bad IT Strategy How do you make a business case for employee experience ...

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15.-Emphatic-Building-The-Future-of-Offices-with-Tomi-Teikko
21 minute read

22.07.2019

15. Empathic Building, The Future of Office Work with Tomi Teikko

Pasi met with Tomi Teikko, Founder and Soul of Tieto Empathic Building. Tomi shares his vision of empathic reality, ...

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14.-How-do-you-make-a-business-case-for-employee-experience-measurement-1

10.07.2019

How do you make a business case for employee experience measurement?

Links from the episode, Deloitte, From employee experience to human experience: Putting meaning back into work

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13.-How-does-Service-Management-fit-into-Employee-Experience-Equation--Author-Jacob-Morgan
17 minute read

08.07.2019

13. How does Service Management fit into Employee Experience Equation?

Jacob Morgan, author of The Employee Experience Advantage, joins me for a chat about employee experience equation and ...

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12. CIOReview - Top Trends 2019

26.06.2019

12. Top ITSM Trends to Watch in 2019 by CIOReview.com

Pasi gives his take on a recent CIOReview.com article on Top Service Management Trends to Watch in 2019. Let's give a ...

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11-Jesper-Hansen-from-Region-Midtjylland_Providing-Experience-for-Hospitals
12 minute read

18.06.2019

11. Region Midtjylland, Providing Experience for Hospitals

At this year's Happy User Group (HUG) 2019, Pasi had learned how Jesper Hansen's team in Denmark learns and improves ...

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10.-Outsourcing-contracts-with-Happiness---Fujitsu-and-Tieto
27 minute read

10.06.2019

10. Fujitsu and Tieto, discussion on MSPs and changing world of outsourcing

Sami Kallio interviews two MSP representatives in our yearly HUG customer event.  Fujitsu UK's Catriona “Cat” MacDonald ...

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