#XLA - Why SLAs Miss the Reality of a Situation, with TOPdesk's Hannah Price

19.10.2020

Hannah has been working as a Service Management Consultant for TOPdesk for over 7 years, originally focusing on the ...

21.09.2020

Happiness - a term that can be imagined as something very fluffy. However, it is also a term that grows increasingly ...

31.08.2020

Barclay Rae has been working in the ITSM industry for over 30 years with organisations such as SDI and ITSMF UK, as ...

13.04.2020

SLAs are a thing of the past, with Employee Experience a big trend for 2020 as well as a key driver for CIOs to prove ...

31.03.2020

Due to recent events, remote working has become the forefront challenge organisations are having to face. For many, ...

30.03.2020

Experience Level Agreements are an ever growing topic in ITSM. However, the term has never been given a single ...

16.03.2020

"With this tool and these discussions, we are on the same side of the table with the customer."

02.03.2020

Employee experience is a big trend in ITSM for 2020, and Campari’s CIO is aiming to put this concept at the heart of ...

17.02.2020

Sami and Pasi talk about the range of factors that drive employees to a better employee experience, as well as the ...

03.02.2020

Internal Service Desks make employees 22% happier and 47% more productive compared to Outsourced Service Desks, due to ...