15.12.2020 | 3 minute read

47. CIOs are the Driving Force for Cultural Change, with Karen Ferris

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Podcasts Employee Experience XLA Service Desk IT Strategy ServiceNow Automation Digital Transformation Happiness Score Report Productivity Reassignment
3 minute read

15.12.2020

47. CIOs are the Driving Force for Cultural Change, with Karen Ferris

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7 minute read

07.12.2020

45. #XLA - Experience Management Benefits all Business Roles

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3 minute read

02.12.2020

44. #XLA - Employee Experience, with Roy Atkinson - Part 2

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4 minute read

30.11.2020

#XLA - Experience is More than an Agreement

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4 minute read

25.11.2020

#XLA - Employee Experience, with Roy Atkinson - Part 1

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7 minute read

20.11.2020

#XLA - The Key Differences Between XLAs and SLAs

When presented with information related to your organization’s need for Experience Level Agreements, you might be left ...

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6 minute read

19.10.2020

#XLA - Why SLAs Miss the Reality of a Situation, with TOPdesk's Hannah Price

Hannah has been working as a Service Management Consultant for TOPdesk for over 7 years, originally focusing on the ...

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5 minute read

21.09.2020

#XLA - Is Happiness Overrated with Giarte CEO, Marco Gianotten

Happiness - a term that can be imagined as something very fluffy. However, it is also a term that grows increasingly ...

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4 minute read

31.08.2020

Experience and Outcome Metrics with Barclay Rae

Barclay Rae has been working in the ITSM industry for over 30 years with organisations such as SDI and ITSMF UK, as ...

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5 minute read

13.04.2020

#XLA - The Benefits of Experience Level Agreements

SLAs are a thing of the past, with Employee Experience a big trend for 2020 as well as a key driver for CIOs to prove ...

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