Are your employees actually getting value from AI? Join us to learn where AI creates value, and where it adds stress.
RegisterPrincipal Analyst and Content Director at the ITSM-focused industry analyst firm ITSM.tools. Also an independent IT and IT service management marketing content creator, and a frequent blogger, writer, and presenter on the challenges and opportunities for IT service management professionals. Previously held positions in IT research and analysis (at IT industry analyst firms Ovum and Forrester and the UK Post Office), IT service management consultancy, enterprise IT service desk and IT service management, IT asset management, innovation and creativity facilitation, project management, finance consultancy, internal audit, and product marketing for a SaaS IT service management technology vendor.
Learn how IT experience debt leads to security risks and compliance failures, and why addressing user experience is critical for protecting your organization.
This blog looks at how IT service portals have improved in the last decade and how IT can improve end-user traction and experiences using experience data.
Stephen MannHow does your IT organization assess IT service quality? Through service level targets? It isn't sufficient, says Stephen Mann, and here he explains why.
Stephen MannThe name “IT support” has encouraged an IT-centric approach to corporate IT service and support and continues to do so. But does it need to change?
Stephen MannThere is much connective tissue between various ITSM trends, and it is, in fact, experience management that ties all the other key ITSM trends together. This blog explains how.
Stephen Mann