25.06.2026 | 5 minute read
A theme that's been building for years Experience isn't a bandwagon ITIL has just hopped on.
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25.06.2026
A theme that's been building for years Experience isn't a bandwagon ITIL has just hopped on.
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25.02.2026
The problem: SLAs measure IT performance, not employee experience SLAs are useful. They tell you whether your process ...
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11.02.2026
Your ITSM tool is doing exactly what it was built to do, but your employees are still losing time and productivity in ...
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14.10.2025
23.07.2025
In a recent episode of our IT Experience podcast, I spoke with Sophie Hussey about the IT service management (ITSM) ...
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08.07.2025
02.04.2025
The business world is awash with artificial intelligence (AI) talk and AI-enabled products. But how much of this is ...
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