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24.02.2022 | 11 minute read

Experience Management Acronyms Explained 

This article can also be downloaded as a PDF. Some might view experience management as the latest IT service management ...

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Experience Management Acronyms Explained
Experience Management Acronyms Explained
11 minute read

24.02.2022

Experience Management Acronyms Explained 

This article can also be downloaded as a PDF. Some might view experience management as the latest IT service management ...

Read more >
7 minute read

09.02.2022

How Companies Use Experience Data to Improve Their Bottom Line

The concept of experience management might seem “fluffy” to some, especially those schooled in technology. But, as with ...

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9 minute read

07.12.2021

15 Tips for Starting with IT Experience Management

Employee, or end-user, experience management is a hot topic in IT right now, particularly when a productivity-based ...

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10 minute read

17.11.2021

How to Set Up XLAs in ServiceNow

If your service provider organization is currently looking at the use of experience level agreements (XLAs) to better ...

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Motivate your Service Desk
6 minute read

10.09.2021

Motivate your Service Desk with Experience Management

Service A gents working on the Service Desk often receive lots of negative feedback and are demotivated as a result.   ...

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Remove SLAs
7 minute read

27.08.2021

Should you get rid of Service Level Agreements (SLAs)?

Service Level Agreements, or SLAs for short. For years now, I have been advocating for them to be removed.   I believe ...

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7 minute read

03.08.2021

Why Continual Improvement Needs Employee Experience Data

Are your IT service desk’s continual improvement efforts missing an important something? Perhaps it has a good number ...

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12 minute read

30.07.2021

Make Experience a shared goal for IT

Enterprises today have increasingly complex IT environments with different touchpoints and end-users in different ...

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11 minute read

23.07.2021

Happiness Score™ - What would be a good score for your company?

Earlier this year, we released The Global IT Experience Benchmark H1/2021 report , previously known as the Happiness ...

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develop channels ServiceNow
26 minute read

20.07.2021

How to Develop Channels with Experience Data in ServiceNow

How well is your IT self-service portal doing? Or your IT support chat channel? It’s likely that – as with many other ...

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