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10.01.2023 | 12 minute read

CIO Agenda in 2023: Predictions from Roy Atkinson 

In this episode of the IT Experience Podcast, we spoke with Roy Atkinson of Clifton Butterfield to find out what he ...

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CIO Agenda in 2023
CIO Agenda in 2023
12 minute read

10.01.2023

CIO Agenda in 2023: Predictions from Roy Atkinson 

In this episode of the IT Experience Podcast, we spoke with Roy Atkinson of Clifton Butterfield to find out what he ...

Read more >
The Cost of Reassignging Tickets
6 minute read

15.12.2022

The Real Cost of Reassigning IT Service Desk Tickets

The IT service management (ITSM) and IT support communities are quite rightly increasingly focused on employee or ...

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the-total-cost-of-a-ticket-in-your-IT-service-desk
5 minute read

22.11.2022

What is the total cost of a ticket in your IT Service Desk?

What’s the difference between an incident and a ticket? On the surface, this feels like an odd question and not one you ...

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ITXM Framework and Continual Improvement
10 minute read

12.04.2022

How the ITXM™ Framework Integrates with Continual Improvement 

IT service management (ITSM) is about improvement. This improvement can cover IT services, operations, experiences, and ...

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ticket bouncing
6 minute read

17.09.2021

Ticket bouncing, frustrated end-users – what can IT do?

Have you ever called a customer service hotline, only to be passed from one service agent to the next while waiting for ...

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IT Walk-in Service Experience
5 minute read

03.09.2021

Virtual Tech Bars: Recreating the IT walk-in experience, with Sophos

IT Support Services usually handles employees’ IT Incidents and Requests via digital channels like Email or Portals, ...

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7 minute read

25.08.2021

How to Create Instant Feedback Loops with Flow Designer in ServiceNow

While receiving real-time employee or end-user feedback is a great way to understand and improve the current state of ...

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7 minute read

20.08.2021

Don't make this mistake with your (new) ServiceNow platform!

IT always needs to prove the value and ROI from each new technology or project. So you have invested in your (new) ...

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7 minute read

13.08.2021

Humans are the best sensors for IT

At the core of why HappySignals exists is our vision for IT Service Management to be more human-centric — to listen to ...

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10 minute read

06.08.2021

5 practical steps to start your human-centric IT journey

With the other co-founders of HappySignals, we realised years ago (and still now) that rather than understanding how ...

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