Chris Fazey on Leading IT Transformation at Campari Group

10.11.2024

Q: Chris, Campari Group has undergone significant IT transformation in recent years. Can you tell us how a ...

13.03.2024

Have you ever called a customer service department only to be passed from one customer service agent to another while ...

29.02.2024

Service level agreements (SLAs) are no longer what organizations and their IT service providers need, with employee ...

22.02.2024

Experience level agreements (XLAs) are an increasingly popular topic in IT service management (ITSM). However, the XLA ...

10.03.2023

When presented with information related to your organization’s need for Experience Level Agreements, you might be left ...

22.11.2022

What’s the difference between an incident and a ticket? On the surface, this feels like an odd question and not one you ...