17.09.2021 | 6 minute read

Ticket bouncing, frustrated end-users – what can IT do?

Have you ever called a customer service hotline, only to be passed from one service agent to the next while waiting for ...

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ticket bouncing
ticket bouncing
6 minute read

17.09.2021

Ticket bouncing, frustrated end-users – what can IT do?

Have you ever called a customer service hotline, only to be passed from one service agent to the next while waiting for ...

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IT Walk-in Service Experience
4 minute read

03.09.2021

Virtual Tech Bars: Recreating the IT walk-in experience, with Sophos

IT Support Services usually handles employees’ IT Incidents and Requests via digital channels like Email or Portals, ...

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7 minute read

25.08.2021

How to Create Instant Feedback Loops with Flow Designer in ServiceNow

While receiving real-time employee or end-user feedback is a great way to understand and improve the current state of ...

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7 minute read

20.08.2021

Don't make this mistake with your (new) ServiceNow platform!

IT always needs to prove the value and ROI from each new technology or project. So you have invested in your (new) ...

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7 minute read

13.08.2021

Humans are the best sensors for IT

At the core of why HappySignals exists is our vision for IT Service Management to be more human-centric — to listen to ...

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9 minute read

06.08.2021

5 practical steps to start your human-centric IT journey

With the other co-founders of HappySignals, we realised years ago (and still now) that rather than understanding how ...

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8 minute read

16.07.2021

Experience is about People, Process, and Technology - in that order

Having worked for many years myself building IT services for large organizations, I know all too well how easy it is ...

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10 minute read

30.06.2021

How to use Real-time Experience Data in ServiceNow to understand where End-users struggle the most

There has long been a disconnect between the corporate IT department’s view of their service and support capabilities ...

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