10.01.2023 | 12 minute read
In this episode of the IT Experience Podcast, we spoke with Roy Atkinson of Clifton Butterfield to find out what he ...
Read more
10.01.2023
In this episode of the IT Experience Podcast, we spoke with Roy Atkinson of Clifton Butterfield to find out what he ...
Read more >
15.12.2022
The IT service management (ITSM) and IT support communities are quite rightly increasingly focused on employee or ...
Read more >
22.11.2022
What’s the difference between an incident and a ticket? On the surface, this feels like an odd question and not one you ...
Read more >
12.04.2022
IT service management (ITSM) is about improvement. This improvement can cover IT services, operations, experiences, and ...
Read more >
17.09.2021
Have you ever called a customer service hotline, only to be passed from one service agent to the next while waiting for ...
Read more >
03.09.2021
IT Support Services usually handles employees’ IT Incidents and Requests via digital channels like Email or Portals, ...
Read more >
25.08.2021
While receiving real-time employee or end-user feedback is a great way to understand and improve the current state of ...
Read more >
20.08.2021
IT always needs to prove the value and ROI from each new technology or project. So you have invested in your (new) ...
Read more >
13.08.2021
At the core of why HappySignals exists is our vision for IT Service Management to be more human-centric — to listen to ...
Read more >
06.08.2021
With the other co-founders of HappySignals, we realised years ago (and still now) that rather than understanding how ...
Read more >