Chief Product Officer pasi.nikkanen@happysignals.com +358 44 548 0000
See how embracing a human-centric approach to IT and experience management has been pivotal in transforming IT services and decision-making processes.
Use Experience Management to identify and tackle the causes of ticket reassignments in your organization; give hours back to your end-users and business.
Pasi NikkanenExperience Level Agreements (XLAs) measure outcomes and experiences, leading to a better service, increased happiness and productivity. Here are our top 5 benefits.
Pasi NikkanenIn this episode of HappyToday podcast we set out to find an answer to the question 'what are Experience Level Agreements' (XLAs) and how are they defined?
Pasi NikkanenFollowing the latest Practical Guide to XLAs, Sami and Pasi start discussing the chapter XLA vs SLA and the key differences between the two.
Pasi NikkanenUnderstanding the average cost per ticket of your IT Service Desk is essential. Here we explain why and how to measure the Service Desk ticket cost in ITSM.
Pasi Nikkanen