10.11.2024 | 6 minute read
Q: Chris, Campari Group has undergone significant IT transformation in recent years. Can you tell us how a ...
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10.11.2024
Q: Chris, Campari Group has undergone significant IT transformation in recent years. Can you tell us how a ...
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13.03.2024
Have you ever called a customer service department only to be passed from one customer service agent to another while ...
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29.02.2024
Service level agreements (SLAs) are no longer what organizations and their IT service providers need, with employee ...
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22.02.2024
Experience level agreements (XLAs) are an increasingly popular topic in IT service management (ITSM). However, the XLA ...
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10.03.2023
When presented with information related to your organization’s need for Experience Level Agreements, you might be left ...
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10.01.2023
In this episode of the IT Experience Podcast, we spoke with Roy Atkinson of Clifton Butterfield to find out what he ...
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22.11.2022
What’s the difference between an incident and a ticket? On the surface, this feels like an odd question and not one you ...
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12.04.2022
IT service management (ITSM) is about improvement. This improvement can cover IT services, operations, experiences, and ...
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03.09.2021
IT Support Services usually handles employees’ IT Incidents and Requests via digital channels like Email or Portals, ...
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25.08.2021
While receiving real-time employee or end-user feedback is a great way to understand and improve the current state of ...
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