7 minute read

07.05.2019

It’s Time for Your IT Service Desk Strategies to Refocus from Cost to Business Value

Has the focus on IT support cost reduction really been the best option for CIOs and their senior management teams? 

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6. IT-Support-Profiles
13 minute read

06.05.2019

6. IT Support Profiles

In HappySignals measurement tool, we define employee into four different behavioural profiles. In this episode we ...

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5.-Transparency-with-Experience-Data
14 minute read

04.05.2019

5. Transparency with Experience Data

In this episode we discuss with Sami on why it's important to have transparency inside the enterprise with experience ...

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4.-Happiness-Score-in-April-2019
13 minute read

02.05.2019

4. Happiness Score™ in April 2019

Happiness Score™ is an ITSM Benchmark we gather from our customers' data. It's anonymized and updated daily and the ...

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3.-When-to-start-measuring-Employee-Experience-1

01.05.2019

When to start measuring Employee Experience

In this episode we talk about when is the right time to start measure, what are the fears related to measurement and ...

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2.-Motivation-of-Service-Desk-Agents

29.04.2019

Motivation of Service Desk Agents

How to use employee experience measurement as motivation for Service Desk teams and agents. How seeing the positive ...

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1.-Employee-Experience-in-ITSM
22 minute read

25.04.2019

Employee Experience in ITSM

In this episode Pasi & Sami talk about Employee Experience in ITSM and how HappySignals got started. Why is there a ...

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HappySignals founders
9 minute read

08.04.2019

The Founders’ Story – HappySignals

So, here’s the (short) story of how HappySignals started and how we are where we are. The company started about five ...

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7 minute read

05.03.2019

5 Tips to an Employee-Driven Way of Working in ITSM

Let’s start with costs.

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blogi-kuva
4 minute read

12.02.2019

Don’t Let Your Service Level Agreements Run Your Business

When the IT support provider sees green, but your customers see red, it’s time to transform the traditional service ...

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