29.08.2023 | 5 minute read
When we founded HappySignals eight years ago, we had spoken to service desk service providers and CIOs and identified ...
Read more29.08.2023
When we founded HappySignals eight years ago, we had spoken to service desk service providers and CIOs and identified ...
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If you ask ten people the question, "What is Digital Transformation?" you'll likely get more than ten answers. Each ...
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What’s more important for your IT service desk – getting a great piece of customer feedback or not getting any bad ...
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An earlier article looked at where the commonly-adopted ITIL 4 practices refer to employee experience. Or, as that ...
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According to The Global IT Experience Benchmark H2/2022, employees perceived their lost time as 3 hours and 13 minutes ...
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You might have heard, “The king is dead; long live the king!” The same applies to service level agreements (SLAs) and ...
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If your organization understands the importance of experience management to IT service delivery and support, have you ...
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One of the key ingredients in improvement—either personal or professional—is honesty. How often have you heard it said ...
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