04.12.2024 | 7 minute read
I remember a decade and a half ago when the IT service portal was sold as the cure for all IT support issues. IT ...
Read more04.12.2024
I remember a decade and a half ago when the IT service portal was sold as the cure for all IT support issues. IT ...
Read more >28.11.2024
Some mistakenly believe that organizations have not succeeded in adopting IT service management (ITSM). But that’s not ...
Read more >21.11.2024
As the name suggests, IT experience management (ITXM) is an experience management framework originally used to enhance ...
Read more >14.11.2024
There's an old tale about a donkey placed exactly halfway between two hay bales. Unable to decide how to get to the ...
Read more >10.11.2024
Q: Chris, Campari Group has undergone significant IT transformation in recent years. Can you tell us how a ...
Read more >05.11.2024
An Interview with Prashant Arora: Driving Transformative IT and Global Business Service Experiences at PepsiCo
Read more >31.10.2024
Generative AI (GenAI) is transforming industries at an unprecedented pace, and IT service management (ITSM) is no ...
Read more >24.10.2024
How does your IT organization assess IT service quality? If it’s like most IT organizations, it likely has service ...
Read more >17.10.2024
In today's customer-centric and agile world, IT Experience Management (ITXM) is crucial for organizations striving to ...
Read more >10.10.2024
Usually, in early childhood, we become aware that our reflections don’t look the same as we do in photographs or ...
Read more >