08.02.2024 | 5 minute read
The IT experience management (ITXM) landscape currently has two dominant approaches. HappySignals advocates direct ...
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08.02.2024
The IT experience management (ITXM) landscape currently has two dominant approaches. HappySignals advocates direct ...
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29.01.2024
An earlier blog shared the four main options for adding experience level agreement targets (XLAs) to contractual ...
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14.12.2023
The best metrics and key performance indicators (KPIs) to demonstrate IT help desk or IT service desk performance and ...
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07.12.2023
Once your organization understands the benefits of experience management and experience level agreement (XLA) targets, ...
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28.11.2023
Most businesses now rely on technology for optimal business operations and customer outcomes. Consequently, CIOs must ...
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15.11.2023
IT service desks have long held customer satisfaction (CSAT) up as the independent view of their performance. After ...
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01.11.2023
IT service desk use of experience level agreements (XLAs) is becoming increasingly popular, with 2022 research by ...
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28.09.2023
“XLAs” or experience level agreements help organizations drive up operational efficiency and improve the resulting ...
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21.09.2023
For years, I’ve been advocating for service level agreement targets, or SLAs for short, to be removed. I believe that ...
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13.09.2023
By now, we should all be aware that XLA stands for Experience Level Agreement. In service and support, we've all seen ...
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