Articles, benchmark data, and customer stories on the human side of technology at work.
Explore key ITSM trends for 2025 with insights from consultant Sophie Hussey, from solving the talent gap to future-proofing service management.
Sakari KyröHere are things we have discovered in our own customer support data, and how we think collecting employee experience data helps you avoid these pitfalls.
Heikki LeskinenLearn how IT experience debt leads to security risks and compliance failures, and why addressing user experience is critical for protecting your organization.
Stephen MannToo often, continual improvement initiatives are driven by gut feel instead of real insight. IT experience data brings the end-user perspective, here's how.
Sami KallioAmidst the buzz surrounding AI, how can businesses separate hype from reality? Here with Alex Valette, we explore the practical steps for AI adoption.
Sakari KyröComplexity, change, and AI dominate IT conversations—but are we approaching them the right way? In this discussion with Dave Snowden, we explore.
Sakari KyröThis blog explores how employee experience (EX) metrics—such as Happiness Scores and Lost Time—provide deeper insights into IT performance and alignment with business needs.
Sami KallioThis blog explores how a people-first approach and XLAs help IT teams prioritize employee experience and productivity, driving real business value.
Sami KallioAI adoption in IT organizations is accelerating faster than expected. This blog explores why experience data is crucial for maximizing AI’s potential in ITSM.
Sakari KyröHere we look at IT service delivery and support’s direction in 2025, before looking at what’s needed to elevate employee experience in your organization.
Sami Kallio