28.03.2024 | 7 minute read
If you look at the various solutions offered in the employee experience market, you’ll notice two main approaches – a ...
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28.03.2024
If you look at the various solutions offered in the employee experience market, you’ll notice two main approaches – a ...
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20.03.2024
The retail industry has a word for it: shrinkage. It's the amount of inventory that disappears through shoplifting, ...
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13.03.2024
Have you ever called a customer service department only to be passed from one customer service agent to another while ...
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07.03.2024
Service desk agents working on an IT service desk might receive negative feedback about their IT support performance ...
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29.02.2024
Service level agreements (SLAs) are no longer what organizations and their IT service providers need, with employee ...
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26.02.2024
What do you think about the value, and appropriateness, of IT service desk service level agreements (SLAs)? Are you ...
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22.02.2024
Experience level agreements (XLAs) are an increasingly popular topic in IT service management (ITSM). However, the XLA ...
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08.02.2024
The IT experience management (ITXM) landscape currently has two dominant approaches. HappySignals advocates direct ...
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29.01.2024
An earlier blog shared the four main options for adding experience level agreement targets (XLAs) to contractual ...
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14.12.2023
The best metrics and key performance indicators (KPIs) to demonstrate IT help desk or IT service desk performance and ...
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