The Future of IT Support - A Crowdsourced Perspective

30.01.2025

This crowdsource paper presents the thoughts of ten IT service management (ITSM) industry authorities on the future of ...

19.12.2024

The year 2025 is set to be a remarkable transformation for the IT industry, defined by advancements and paradoxes. IT ...

04.12.2024

I remember a decade and a half ago when the IT service portal was sold as the cure for all IT support issues. IT ...

28.11.2024

Some mistakenly believe that organizations have not succeeded in adopting IT service management (ITSM). But that’s not ...

21.11.2024

As the name suggests, IT experience management (ITXM) is an experience management framework originally used to enhance ...

14.11.2024

There's an old tale about a donkey placed exactly halfway between two hay bales. Unable to decide how to get to the ...

10.11.2024

Q: Chris, Campari Group has undergone significant IT transformation in recent years. Can you tell us how a ...

05.11.2024

An Interview with Prashant Arora: Driving Transformative IT and Global Business Service Experiences at PepsiCo

31.10.2024

Generative AI (GenAI) is transforming industries at an unprecedented pace, and IT service management (ITSM) is no ...

24.10.2024

How does your IT organization assess IT service quality? If it’s like most IT organizations, it likely has service ...