8.-Alan-Norris-from-ServiceNow

15.05.2019

Interview with Alan Norris from ServiceNow

In this episode Sami Kallio meets Alan Norris, ISV Consultant at ServiceNow. They discuss how employee experience and ...

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7.-CIO-Interview---Virgin-Trains,-John-Sullivan

07.05.2019

CIO Interview: John Sullivan, Virgin Trains

In this episode Pasi goes and meets John Sullivan, CIO and Project Director at Virgin Trains. We talk about importance ...

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Article-SDI-2

07.05.2019

SDI and HappySignals to offer exclusive offers to corporate members!

HappySignals and Service Desk Institute (SDI) has agreed on a joint ‘Employee Experience Trial Programme.

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6. IT-Support-Profiles

06.05.2019

IT Support Profiles

In HappySignals measurement tool, we define employee into four different behavioural profiles. In this episode we ...

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5.-Transparency-with-Experience-Data

04.05.2019

Transparency with Experience Data

In this episode we discuss with Sami on why it's important to have transparency inside the enterprise with experience ...

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4.-Happiness-Score-in-April-2019

02.05.2019

Happiness Score™ in April 2019

Happiness Score™ is an ITSM Benchmark we gather from our customers' data. It's anonymised and updated daily and the ...

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3.-When-to-start-measuring-Employee-Experience-1

01.05.2019

When to start measuring Employee Experience

In this episode we talk about when is the right time to start measure, what are the fears related to measurement and ...

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2.-Motivation-of-Service-Desk-Agents

29.04.2019

Motivation of Service Desk Agents

How to use employee experience measurement as motivation for Service Desk teams and agents. How seeing the positive ...

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1.-Employee-Experience-in-ITSM

25.04.2019

Employee Experience in ITSM

In this episode Pasi & Sami talk about Employee Experience in ITSM and how HappySignals got started. Why is there a ...

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watermelons-in-a-bowl-happysignals
8 minute read

05.03.2019

5 Tips to an Employee-Driven Way of Working in ITSM

Let’s start with costs.

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