LatestExperience Intelligence
Aligning Priorities for Improvement
In this blog, Roy Atkinson highlights the management-employee experience rift in many organizations and how ITXM helps close the gap.
Roy Atkinson
The Signal · The HappySignals blog
Roy Atkinson
10 October 2024
5 minute read
5 minute read
IT Experience Management: See Your Image, Not Your Reflection
Taking the holistic view provided by IT experience management cuts through the watermelon to expose the true nature between IT and consumers.
Roy Atkinson18 July 2024
6 minute read
6 minute read
How Experience Management Can Help Shape AI Initiatives
This post by Roy Atkinson looks at how gathering experience data—specifically data from IT's end-users—can guide the choice AI initiatives.
Roy Atkinson20 March 2024
6 minute read
6 minute read
The Financial Impact of Interruptions
Here Roy Atkinson looks at the financial impact of interruptions and how they impact your business.
Roy Atkinson18 December 2023
6 minute read
6 minute read
Trends Driving ITXM in 2024
What will 2024 hold for IT experience management? Here, Roy Atkinson shares his thoughts.
Roy Atkinson13 September 2023
6 minute read
6 minute read
Why Should You Be Using XLAs?
Here Roy Atkinson discusses the unintended consequences of SLAs, exceeding expectations, and why you need XLAs.
Roy Atkinson