The Financial Impact of Interruptions 

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The retail industry has a word for it: shrinkage. It's the amount of inventory that disappears through shoplifting, ...

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By now, we should all be aware that XLA stands for Experience Level Agreement. In service and support, we've all seen ...

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If you ask ten people the question, "What is Digital Transformation?" you'll likely get more than ten answers. Each ...

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According to The Global IT Experience Benchmark H2/2022, employees perceived their lost time as 3 hours and 13 minutes ...

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One of the key ingredients in improvement—either personal or professional—is honesty. How often have you heard it said ...

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The term experience is everywhere we turn. Sometimes its frequent, buzz-word usage borders on the comical: I remember ...