How to use ITXM™ to Identify improvement areas in IT

HubSpot Video

ITXM™ is the framework that brings the practice of experience management into IT operations.

In this first episode of Season 2, we kick off after the winter season with a practical episode on how you can Identify Continual Improvement areas to focus on through using ITXM™ In this episode you will get a firm understanding of why:

- Humans are the best sensors when it comes to delivering feedback about IT services

- The important order of People, Process and Tech - Why conducting continuous measurement to receive continuous experience data trumps yearly surveys.

Take the ITXM™ foundation course here -


Key Takeaways:

- For Continual Improvement, Experience Data is the only meaningful starting point.

- If you want to create services from the business perspective you need to be using Experience Data.

- Experience Data gives focus to continuous improvement intiatives.

Ready to drive IT Experience Management in your organization?

Book an Advisory Meeting

Book a 15-min meeting to discuss your challenges and how Experience Management can help.

Get in touch
See how HappySignals Platform works

Watch demo
HappySignals Platform

Ready to get started?

Contact Sales

Contact Sales