How to use ITXM™ to Identify improvement areas in IT

ITXM™ is the framework that brings the practice of experience management into IT operations.

In this practical episode, you learn how you can Identify Continual Improvement areas to focus on through using ITXM™.  In this episode you will get a firm understanding of why:

  • Humans are the best sensors when it comes to delivering feedback about IT services
  • The important order of People, Process and Tech - Why conducting continuous measurement to receive continuous experience data trumps yearly surveys.

Take a free ITXM™ foundation course here -


Key Takeaways:

- For Continual Improvement, Experience Data is the only meaningful starting point.

- If you want to create services from a business perspective you need to use Experience Data.

- Experience Data gives focus to continuous improvement initiatives.

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