Key findings:
- Service Desks have the biggest impact on the overall IT Experience of end-users
- The key benefits of IT Experience Management are happier end-users, focused IT teams, better decisions, and more motivated IT employees
- Fewer sanctions are linked to Service Desk KPIs than two years ago
- More than 30% of companies have or plan to start creating an Experience Management Office (XMO)
- For the first time, more incident tickets are submitted through service portals than email and phone combined.
Don’t miss the chance to hear about and ask questions about the results.
Our biannual report about the state of Enterprise IT Experiences is based on continuous data collection by our enterprise customers through the HappySignals IT Experience Management Platform. In total, 1,642,555 end-user responses in over 130 countries were collected and analyzed in 2022.
.png?width=540&height=260&name=LC_Barriers%20to%20IT%20Experience%20Management%20and%20how%20to%20overcome%20them%20(1).png)
