13.07.2021 | 5 minute read

Driving human-centric IT Service Management with whyaye

I am thrilled to be part of a company who abide by their morals and promote internally what they sell to customers. We ...

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Podcasts Employee Experience Experience Management XLA ServiceNow Service Desk Human-centric IT IT Strategy Automation Happiness Score Report Partners Digital Transformation MSP Productivity Reassignment
5 minute read

13.07.2021

Driving human-centric IT Service Management with whyaye

I am thrilled to be part of a company who abide by their morals and promote internally what they sell to customers. We ...

Read more >
9 minute read

04.03.2021

MSPs and the Need for Experience Management

If you work for a managed service provider (MSP) you might be looking at the concept of employee experience management ...

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4 minute read

31.08.2020

Experience and Outcome Metrics with Barclay Rae

Barclay Rae has been working in the ITSM industry for over 30 years with organisations such as SDI and ITSMF UK, as ...

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Enfo's journey to a modern IT Service Provider
4 minute read

16.03.2020

Enfo's Journey to Modern IT Service Provider (MSP)

With this tool and these discussions, we are on the same side of the table with the customer. Minna Nousiainen, SVP, ...

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10.-Outsourcing-contracts-with-Happiness---Fujitsu-and-Tieto
2 minute read

10.06.2019

Fujitsu and Tieto, discussion on MSPs and changing world of outsourcing

Sami Kallio interviews two MSP representatives in our yearly HUG customer event. Fujitsu UK's Catriona “Cat” MacDonald ...

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