MSPs and the Need for Experience Management

01.02.2023

Your managed service provider (MSP) might be assessing experience level agreements (XLAs) and employee experience ...

23.06.2022

Employee or end-user happiness has a business case. Yes, really. In this blog, I explain why and how IT experience ...

27.10.2021

If I were to ask you, “Who owns the employee experience in your organization ?” what would you say. Even if you didn’t ...

13.07.2021

I am thrilled to be part of a company who abide by their morals and promote internally what they sell to customers. We ...

31.08.2020

Barclay Rae has been working in the ITSM industry for over 30 years with organisations such as SDI and ITSMF UK, as ...

16.03.2020

With this tool and these discussions, we are on the same side of the table with the customer. Minna Nousiainen, SVP, ...

10.06.2019

Sami Kallio interviews two MSP representatives in our yearly HUG customer event. Fujitsu UK's Catriona “Cat” MacDonald ...