How to Develop Channels with Experience Data in ServiceNow

20.07.2021

How well is your IT self-service portal doing? Or your IT support chat channel? It’s likely that – as with many other ...

16.07.2021

Having worked for many years myself building IT services for large organizations, I know all too well how easy it is ...

14.07.2021

Modern IT service delivery and support capabilities – offered by solutions such as ServiceNow – have widened the ...

09.07.2021

In the past year, the COVID-19 pandemic has forced organisations to rapidly transition to remote work. Measuring, ...

02.07.2021

Since early-2020, we have already completely overturned the way we live, work, move, and socialise. If anything though, ...

30.06.2021

There has long been a disconnect between the corporate IT department’s view of their service and support capabilities ...

25.06.2021

When we founded HappySignals six years ago, we had spoken to service desk service providers and CIOs, and identified ...

30.03.2021

Jimmy Fitzgerald, former Senior Vice President of Customer Outcomes at ServiceNow, has joined HappySignals as Board ...

18.03.2021

So, you’re looking to introduce experience management in your organization – but where do you start? There’s the need ...

10.06.2019

Sami Kallio interviews two MSP representatives in our yearly HUG customer event. Fujitsu UK's Catriona “Cat” MacDonald ...