17.10.2022 | 9 minute read
Modern IT service delivery and support capabilities – offered by solutions such as ServiceNow – have widened the ...
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17.10.2022
Modern IT service delivery and support capabilities – offered by solutions such as ServiceNow – have widened the ...
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06.07.2022
What makes the biggest difference to end-user IT support experiences? What would you say (even if it’s a guess)? Speed ...
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23.06.2022
Employee or end-user happiness has a business case. Yes, really. In this blog, I explain why and how IT experience ...
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20.04.2022
This blog shares the continual improvement success of Ahlstrom-Munksjö. Ahlstrom was founded in 1851 in Finland; ...
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17.03.2022
We’re all looking for ways to continually improve our business outcomes and results, but there are so many possible ...
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02.03.2022
You might not have stopped to think about this before, but IT service management (ITSM) is all about improving, with ...
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24.02.2022
This article can also be downloaded as a PDF. Some might view experience management as the latest IT service management ...
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09.02.2022
The concept of experience management might seem “fluffy” to some, especially those schooled in technology. But, as with ...
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07.12.2021
Employee, or end-user, experience management is a hot topic in IT right now, particularly when a productivity-based ...
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17.11.2021
If your service provider organization is currently looking at the use of experience level agreements (XLAs) to better ...
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