20.07.2021 | 26 minute read

How to Develop Channels with Experience Data in ServiceNow

How well is your IT self-service portal doing? Or your IT support chat channel? It’s likely that – as with many other ...

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develop channels ServiceNow
develop channels ServiceNow
26 minute read

20.07.2021

How to Develop Channels with Experience Data in ServiceNow

How well is your IT self-service portal doing? Or your IT support chat channel? It’s likely that – as with many other ...

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8 minute read

16.07.2021

Experience is about People, Process, and Technology - in that order

Having worked for many years myself building IT services for large organizations, I know all too well how easy it is ...

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8 minute read

14.07.2021

How to Get a Better Understanding of All End-User IT Touchpoints in ServiceNow

Modern IT service delivery and support capabilities – offered by solutions such as ServiceNow – have widened the ...

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6 minute read

09.07.2021

What makes Enterprise IT end-users happy in 2021?

In the past year, the COVID-19 pandemic has forced organisations to rapidly transition to remote work. Measuring, ...

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Are Yearly IT Surveys useless?
7 minute read

02.07.2021

Are Yearly IT Surveys useless?

Since early-2020, we have already completely overturned the way we live, work, move, and socialise. If anything though, ...

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10 minute read

30.06.2021

How to use Real-time Experience Data in ServiceNow to understand where End-users struggle the most

There has long been a disconnect between the corporate IT department’s view of their service and support capabilities ...

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5 minute read

25.06.2021

What challenges does human-centric IT solve?

When we founded HappySignals six years ago, we had spoken to service desk service providers and CIOs, and identified ...

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5 minute read

30.03.2021

HappySignals welcomes former ServiceNow SVP Jimmy Fitzgerald as a Board Member and Investor

Jimmy Fitzgerald, former Senior Vice President of Customer Outcomes at ServiceNow, has joined HappySignals as Board ...

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11 minute read

18.03.2021

Common XLA Mistakes and How to Avoid Them

So, you’re looking to introduce experience management in your organization – but where do you start? There’s the need ...

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10.-Outsourcing-contracts-with-Happiness---Fujitsu-and-Tieto
2 minute read

10.06.2019

Fujitsu and Tieto, discussion on MSPs and changing world of outsourcing

Sami Kallio interviews two MSP representatives in our yearly HUG customer event. Fujitsu UK's Catriona “Cat” MacDonald ...

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