23.06.2022 | 9 minute read
Employee or end-user happiness has a business case. Yes, really. In this blog, I explain why and how IT experience ...
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23.06.2022
Employee or end-user happiness has a business case. Yes, really. In this blog, I explain why and how IT experience ...
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20.04.2022
This blog shares the continual improvement success of Ahlstrom-Munksjö. Ahlstrom was founded in 1851 in Finland; ...
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17.03.2022
We’re all looking for ways to continually improve our business outcomes and results, but there are so many possible ...
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02.03.2022
You might not have stopped to think about this before, but IT service management (ITSM) is all about improving, with ...
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24.02.2022
This article can also be downloaded as a PDF. Some might view experience management as the latest IT service management ...
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09.02.2022
The concept of experience management might seem “fluffy” to some, especially those schooled in technology. But, as with ...
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07.12.2021
Employee, or end-user, experience management is a hot topic in IT right now, particularly when a productivity-based ...
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17.11.2021
If your service provider organization is currently looking at the use of experience level agreements (XLAs) to better ...
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27.10.2021
If I were to ask you, “Who owns the employee experience in your organization ?” what would you say. Even if you didn’t ...
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17.09.2021
Have you ever called a customer service hotline, only to be passed from one service agent to the next while waiting for ...
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