What challenges does human-centric IT solve?

29.08.2023

When we founded HappySignals eight years ago, we had spoken to service desk service providers and CIOs and identified ...

13.07.2023

Employee, or end-user, experience management is a hot topic in IT, particularly when a productivity-based view of ...

21.06.2023

Experience management might seem like another one of those consultant-created buzz phrases designed to squeeze more out ...

27.04.2023

An earlier article looked at where the commonly-adopted ITIL 4 practices refer to employee experience. Or, as that ...

19.04.2023

According to The Global IT Experience Benchmark H2/2022, employees perceived their lost time as 3 hours and 13 minutes ...

12.04.2023

You might have heard, “The king is dead; long live the king!” The same applies to service level agreements (SLAs) and ...

29.03.2023

If your organization understands the importance of experience management to IT service delivery and support, have you ...

01.03.2023

The term experience is everywhere we turn. Sometimes its frequent, buzz-word usage borders on the comical: I remember ...

17.10.2022

Modern IT service delivery and support capabilities – offered by solutions such as ServiceNow – have widened the ...

06.07.2022

What makes the biggest difference to end-user IT support experiences? What would you say (even if it’s a guess)? Speed ...