21.11.2024 | 5 minute read
As the name suggests, IT experience management (ITXM) is an experience management framework originally used to enhance ...
Read more21.11.2024
As the name suggests, IT experience management (ITXM) is an experience management framework originally used to enhance ...
Read more >07.11.2024
It’s hard to attend an IT industry conference or IT service management (ITSM) tool webinar without someone mentioning ...
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CIOs usually have a lot on their plate, especially given the ever-growing importance of technology to business ...
Read more >11.09.2024
There’s a lot of IT industry buzz about experience level agreements (XLAs) or experience-based metrics right now. But ...
Read more >04.09.2024
Your IT organization has decided that using experience level agreement metrics and targets (XLAs) will benefit its IT ...
Read more >08.08.2024
IT experience management (ITXM) is a hot IT service management (ITSM) trend, but it’s not as new as you might think. ...
Read more >11.07.2024
If your service provider organization is currently looking at using experience level agreement (XLA) targets to better ...
Read more >27.06.2024
So you’ve been convinced of the importance of experience data and insight to IT decision-making, but what must you do ...
Read more >13.06.2024
Companies thrive or die based on the quality of their decision-making, and poor decision-making can, in extreme cases, ...
Read more >16.05.2024
Most IT service management (ITSM) professionals will have heard or read about the increasing importance of their IT ...
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