How have IT Service Leaders Maintained Employee Experience During Covid-19?

22.06.2020

Aiding this panel discussion, we have also taken data from our recently released Q2 2020 Happiness Score™ Report, to ...

06.05.2020

Remote working - the new challenge on how to drive a positive employee experience and increase your employees happiness ...

31.03.2020

Due to recent events, remote working has become the forefront challenge organisations are having to face. For many, ...

20.02.2020

SLAs are a thing of the past, with Employee Experience a big trend for 2020 as well as a key driver for CIOs to prove ...

23.01.2020

Has the focus on IT support cost reduction really been the best option for CIOs and their senior management teams? 

21.01.2020

As an IT service desk manager, you’re probably often caught between a rock and a hard place.

13.01.2020

What do you think about the value, and appropriateness, of IT service desk service level agreements (SLAs)? Are you ...

05.12.2019

So, here’s the (short) story of how HappySignals started and how we are where we are. The company started about five ...

24.10.2019

Have you ever stopped to think whether your continual service improvement (CSI) – or simply continual improvement if ...

10.06.2019

Sami Kallio interviews two MSP representatives in our yearly HUG customer event. Fujitsu UK's Catriona “Cat” MacDonald ...