SLAs are green, employees are red from frustration
SLAs measure ticket time, not employee time. And those two are very rarely the same thing. Read more about it on our blog!
Sami Kallio
The Signal · The HappySignals blog
Sami Kallio
Sami Kallio on...
18 February 2026
2 minute read
2 minute read
Why is your IT CSAT score low?
If the CSAT score goes up, things must be getting better. But what if the only thing that changed was the survey? Read more on our blog.
Sami Kallio11 February 2026
2 minute read
2 minute read
Why is CSAT not enough?
Experience only matters when it’s connected to ITSM reality. Read more about why CSAT is not enough.
Sami Kallio15 November 2025
6 minute read
6 minute read
The History of the Watermelon Effect in IT
This blog shares guidance on tackling the watermelon effect and how experience data highlights the many factors contributing to it.
Sami Kallio14 October 2025
2 minute read
2 minute read
Validate improvements: Closing the loop in your digital workplace
When IT fixes problems before they happen, it can finally prove the value of being proactive. That’s the power of Nexthink and HappySignals. Read more!
Sami Kallio10 October 2025
3 minute read
3 minute read
Build your DEX stack with Nexthink + HappySignals
Just because the technology looks healthy doesn’t mean employees feel productive. Learn how to make the most of your data with HappySignals and Nexthink!
Sami Kallio9 October 2025
3 minute read
3 minute read
HappySignals x Nexthink: Better together for DEX
Together, HappySignals and Nexthink bridge the gap between device health and human experience. Read more in our blog post!
Sami Kallio23 April 2025
6 minute read
6 minute read
How to Drive Continual Improvement with IT Experience Data
Too often, continual improvement initiatives are driven by gut feel instead of real insight. IT experience data brings the end-user perspective, here's how.
Sami Kallio20 March 2025
5 minute read
5 minute read
The Missing Link in ITSM – Why Employee Experience Metrics Should Drive IT Strategy
This blog explores how employee experience (EX) metrics—such as Happiness Scores and Lost Time—provide deeper insights into IT performance and alignment with business needs.
Sami Kallio6 March 2025
3 minute read
3 minute read
A People-First Approach to IT Decision-Making and XLAs
This blog explores how a people-first approach and XLAs help IT teams prioritize employee experience and productivity, driving real business value.
Sami Kallio