11.07.2024 | 9 minute read
If your service provider organization is currently looking at using experience level agreement (XLA) targets to better ...
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11.07.2024
If your service provider organization is currently looking at using experience level agreement (XLA) targets to better ...
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27.06.2024
So you’ve been convinced of the importance of experience data and insight to IT decision-making, but what must you do ...
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13.06.2024
Companies thrive or die based on the quality of their decision-making, and poor decision-making can, in extreme cases, ...
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16.05.2024
Most IT service management (ITSM) professionals will have heard or read about the increasing importance of their IT ...
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02.05.2024
On a personal level, you might have heard the phrase “death by chocolate.” On the one hand, the term is used to ...
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02.05.2024
Since the global pandemic, most of us have changed how we live, work, move, and socialize. Importantly, the pandemic ...
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24.04.2024
Everyone loves IT service management (ITSM) trend lists. But what’s usually created (in these ITSM trends) lists has ...
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10.04.2024
To better understand the possible future of corporate IT support, we asked various IT service management (ITSM) ...
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28.03.2024
If you look at the various solutions offered in the employee experience market, you’ll notice two main approaches – a ...
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07.03.2024
Service desk agents working on an IT service desk might receive negative feedback about their IT support performance ...
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