22.06.2020 | 9 minute read

How have IT Service Leaders Maintained Employee Experience During Covid-19?

Aiding this panel discussion, we have also taken data from our recently released Q2 2020 Happiness Score™ Report, to ...

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9 minute read

22.06.2020

How have IT Service Leaders Maintained Employee Experience During Covid-19?

Aiding this panel discussion, we have also taken data from our recently released Q2 2020 Happiness Score™ Report, to ...

Read more >
6 minute read

06.05.2020

Create a Remote First Culture for your Enterprise

Remote working - the new challenge on how to drive a positive employee experience and increase your employees happiness ...

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6 minute read

31.03.2020

How 5,500 End-Users Feel About Remote Work, Latest Survey Results

Due to recent events, remote working has become the forefront challenge organisations are having to face. For many, ...

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5 minute read

20.02.2020

What are the Benefits of XLA?

SLAs are a thing of the past, with Employee Experience a big trend for 2020 as well as a key driver for CIOs to prove ...

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q4-happiness-score
7 minute read

23.01.2020

It’s Time for Your IT Service Desk Strategies to Refocus from Cost to Business Value

Has the focus on IT support cost reduction really been the best option for CIOs and their senior management teams? 

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Kuva1
7 minute read

21.01.2020

Reducing IT Support Costs is a Bad IT Strategy

As an IT service desk manager, you’re probably often caught between a rock and a hard place.

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2018-green-watermelon-and-computer
4 minute read

13.01.2020

The Watermelon effect of SLA's on ITSM and Service Experience. Why XLAs?

What do you think about the value, and appropriateness, of IT service desk service level agreements (SLAs)? Are you ...

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happysignals-founders-sami_kallio-sami_aarnio-pasi_nikkanen
9 minute read

05.12.2019

The Founders’ Story – HappySignals

So, here’s the (short) story of how HappySignals started and how we are where we are. The company started about five ...

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Process to show the value of employee experience
6 minute read

24.10.2019

The Value of Employee Experience Data to Continual Improvement

Have you ever stopped to think whether your continual service improvement (CSI) – or simply continual improvement if ...

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10.-Outsourcing-contracts-with-Happiness---Fujitsu-and-Tieto
2 minute read

10.06.2019

Fujitsu and Tieto, discussion on MSPs and changing world of outsourcing

Sami Kallio interviews two MSP representatives in our yearly HUG customer event. Fujitsu UK's Catriona “Cat” MacDonald ...

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