20.02.2020
What are the Benefits of XLA?
Why you should really look into Experience Level Agreements (XLAs):
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23.01.2020
It’s Time for Your IT Service Desk Strategies to Refocus from Cost to Business Value
Has the focus on IT support cost reduction really been the best option for CIOs and their senior management teams?
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21.01.2020
Reducing IT Support Costs is a Bad IT Strategy
As an IT service desk manager, you’re probably often caught between a rock and a hard place.
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13.01.2020
The Watermelon effect of SLA's on ITSM and Service Experience. Why XLAs?
What do you think about the value, and appropriateness, of IT service desk service level agreements (SLAs)? Are you ...
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05.12.2019
The Founders’ Story – HappySignals
So, here’s the (short) story of how HappySignals started and how we are where we are. The company started about five ...
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24.10.2019
The Value of Employee Experience Data to Continual Improvement
Have you ever stopped to think whether your continual service improvement (CSI) – or simply continual improvement if ...
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10.06.2019
Fujitsu and Tieto, discussion on MSPs and changing world of outsourcing
Sami Kallio interviews two MSP representatives in our yearly HUG customer event. Fujitsu UK's Catriona “Cat” MacDonald ...
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15.05.2019
Interview with Alan Norris from ServiceNow
In this episode Sami Kallio meets Alan Norris, ISV Consultant at ServiceNow. They discuss how employee experience and ...
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07.05.2019
SDI and HappySignals to offer exclusive offers to corporate members!
HappySignals and Service Desk Institute (SDI) has agreed on a joint ‘Employee Experience Trial Programme.
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05.03.2019
5 Tips to an Employee-Driven Way of Working in ITSM
Let’s start with costs.
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