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14.10.2025 | 4 minute read

Validate improvements: Closing the loop in your digital workplace

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Continual Improvement with HappySignals
7 minute read

23.04.2025

How to Drive Continual Improvement with IT Experience Data

If your IT organization has adopted ITIL best practices, it likely has time and financial resources earmarked for ...

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Missing Link in ITSM
7 minute read

20.03.2025

The Missing Link in ITSM – Why Employee Experience Metrics Should Drive IT Strategy

How often have you heard (or perhaps uttered) the phrase “IT-business alignment”? Notwithstanding the fact that IT is ...

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Senior Leadership Buy-in
6 minute read

13.03.2025

How to Gain Senior Leadership Buy-in for IT Experience Management (ITXM)

As an IT professional working hard to deliver the IT services and support capabilities your organization needs, it’s ...

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A People-First Approach to IT Decision-Making and XLAs
4 minute read

06.03.2025

A People-First Approach to IT Decision-Making and XLAs

In IT, we often measure success through traditional metrics—service level agreements (SLAs), mean time to resolution ...

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ITXM Quick Wins
9 minute read

20.02.2025

How to Make IT Experience Management (ITXM) Quick Wins

Quick wins have long been a staple in the IT service management (ITSM) space. An organization wants to do something ...

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Create an ITXM Strategy
16 minute read

13.02.2025

How to Create an IT Experience Management (ITXM) Strategy 

You might have seen a presentation or read up on IT experience management (ITXM) (or perhaps have been convinced by a ...

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Elevate Employee Experience
6 minute read

06.02.2025

What Will It Take To Elevate Employee Experience in Your Organization?

In case you missed it, HappySignals celebrated its tenth birthday last year. It has been a journey we’ve shared with ...

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