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21.11.2024 | 5 minute read

Using ITXM in Other Business Functions

As the name suggests, IT experience management (ITXM) is an experience management framework originally used to enhance ...

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Using ITXM in Other Business Functions
Using ITXM in Other Business Functions
5 minute read

21.11.2024

Using ITXM in Other Business Functions

As the name suggests, IT experience management (ITXM) is an experience management framework originally used to enhance ...

Read more >
History of the Watermelon Effect
11 minute read

07.11.2024

The History of the Watermelon Effect in IT 

It’s hard to attend an IT industry conference or IT service management (ITSM) tool webinar without someone mentioning ...

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CIOs Need to Care About the Watermelon Effect
5 minute read

18.09.2024

Why CIOs Need to Care About the Watermelon Effect

CIOs usually have a lot on their plate, especially given the ever-growing importance of technology to business ...

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XLA Tips
5 minute read

11.09.2024

15 Practical Tips for Succeeding with XLAs

There’s a lot of IT industry buzz about experience level agreements (XLAs) or experience-based metrics right now. But ...

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Objections to XLAs
7 minute read

04.09.2024

Dealing with the Major Objections to XLAs

Your IT organization has decided that using experience level agreement metrics and targets (XLAs) will benefit its IT ...

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History of ITXM
7 minute read

08.08.2024

A Brief History of IT Experience Management (ITXM)

IT experience management (ITXM) is a hot IT service management (ITSM) trend, but it’s not as new as you might think. ...

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9 minute read

11.07.2024

How to Set Up XLAs in ServiceNow

If your service provider organization is currently looking at using experience level agreement (XLA) targets to better ...

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Tips for Better Decision Making
5 minute read

27.06.2024

12 Tips for Better IT Decision-Making Using Experience Data

So you’ve been convinced of the importance of experience data and insight to IT decision-making, but what must you do ...

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Better IT Decision-Making Through Experience Data and Insight
6 minute read

13.06.2024

Better IT Decision-Making Through Experience Data and Insight

Companies thrive or die based on the quality of their decision-making, and poor decision-making can, in extreme cases, ...

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Watermelon Effect in IT
6 minute read

16.05.2024

Practical Tips for Addressing the “Watermelon Effect”

Most IT service management (ITSM) professionals will have heard or read about the increasing importance of their IT ...

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