10.09.2021 | 6 minute read

Motivate your Service Desk with Experience Management

Service A gents working on the Service Desk often receive lots of negative feedback and are demotivated as a result.   ...

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Motivate your Service Desk
Motivate your Service Desk
6 minute read

10.09.2021

Motivate your Service Desk with Experience Management

Service A gents working on the Service Desk often receive lots of negative feedback and are demotivated as a result.   ...

Read more >
Remove SLAs
7 minute read

27.08.2021

Should you get rid of Service Level Agreements (SLAs)?

Service Level Agreements, or SLAs for short. For years now, I have been advocating for them to be removed.   I believe ...

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11 minute read

30.07.2021

Make Experience a shared goal for IT

Enterprises today have increasingly complex IT environments with different touchpoints and end-users in different ...

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7 minute read

28.07.2021

Why Continual Improvement Needs Employee Experience Data

Are your IT service desk’s continual improvement efforts missing an important something? Perhaps it has a good number ...

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11 minute read

23.07.2021

Happiness Score™ - What would be a good score for your company?

Earlier this year, we released The Global IT Experience Benchmark H1/2021 report , previously known as the Happiness ...

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develop channels ServiceNow
26 minute read

20.07.2021

How to Develop Channels with Experience Data in ServiceNow

How well is your IT self-service portal doing? Or your IT support chat channel? It’s likely that – as with many other ...

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8 minute read

14.07.2021

How to Get a Better Understanding of All End-User IT Touchpoints in ServiceNow

Modern IT service delivery and support capabilities – offered by solutions such as ServiceNow – have widened the ...

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6 minute read

09.07.2021

What makes Enterprise IT end-users happy in 2021?

In the past year, the COVID-19 pandemic has forced organisations to rapidly transition to remote work. Measuring, ...

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8 minute read

07.07.2021

How to Automate the Right Processes in ServiceNow

The ServiceNow NOW Platform offers a wealth of opportunities for organizations such as yours to automate traditionally ...

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Are Yearly IT Surveys useless?
7 minute read

02.07.2021

Are Yearly IT Surveys useless?

Since early-2020, we have already completely overturned the way we live, work, move, and socialise. If anything though, ...

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