31.03.2020 | 6 minute read

How 5,500 End-Users Feel About Remote Work, Latest Survey Results

Due to recent events, remote working has become the forefront challenge organisations are having to face. For many, ...

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6 minute read

31.03.2020

How 5,500 End-Users Feel About Remote Work, Latest Survey Results

Due to recent events, remote working has become the forefront challenge organisations are having to face. For many, ...

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2 minute read

20.02.2020

What are the Benefits of XLA?

Why you should really look into Experience Level Agreements (XLAs):

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q4-happiness-score
7 minute read

23.01.2020

It’s Time for Your IT Service Desk Strategies to Refocus from Cost to Business Value

Has the focus on IT support cost reduction really been the best option for CIOs and their senior management teams? 

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Kuva1
7 minute read

21.01.2020

Reducing IT Support Costs is a Bad IT Strategy

As an IT service desk manager, you’re probably often caught between a rock and a hard place.

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2018-green-watermelon-and-computer
4 minute read

13.01.2020

The Watermelon effect of SLA's on ITSM and Service Experience. Why XLAs?

What do you think about the value, and appropriateness, of IT service desk service level agreements (SLAs)? Are you ...

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happysignals-founders-sami_kallio-sami_aarnio-pasi_nikkanen
9 minute read

05.12.2019

The Founders’ Story – HappySignals

So, here’s the (short) story of how HappySignals started and how we are where we are. The company started about five ...

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Process to show the value of employee experience
6 minute read

24.10.2019

The Value of Employee Experience Data to Continual Improvement

Have you ever stopped to think whether your continual service improvement (CSI) – or simply continual improvement if ...

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10.-Outsourcing-contracts-with-Happiness---Fujitsu-and-Tieto
2 minute read

10.06.2019

Fujitsu and Tieto, discussion on MSPs and changing world of outsourcing

Sami Kallio interviews two MSP representatives in our yearly HUG customer event. Fujitsu UK's Catriona “Cat” MacDonald ...

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8.-Alan-Norris-from-ServiceNow

15.05.2019

Interview with Alan Norris from ServiceNow

In this episode Sami Kallio meets Alan Norris, ISV Consultant at ServiceNow. They discuss how employee experience and ...

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Article-SDI-2

07.05.2019

SDI and HappySignals to offer exclusive offers to corporate members!

HappySignals and Service Desk Institute (SDI) has agreed on a joint ‘Employee Experience Trial Programme.

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