happysignals-founders-sami_kallio-sami_aarnio-pasi_nikkanen
9 minute read

05.12.2019

The Founders’ Story – HappySignals

So, here’s the (short) story of how HappySignals started and how we are where we are. The company started about five ...

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Process to show the value of employee experience
6 minute read

24.10.2019

The Value of Employee Experience Data to Continual Improvement

Have you ever stopped to think whether your continual service improvement (CSI) – or simply continual improvement if ...

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10.-Outsourcing-contracts-with-Happiness---Fujitsu-and-Tieto
2 minute read

10.06.2019

Fujitsu and Tieto, discussion on MSPs and changing world of outsourcing

Sami Kallio interviews two MSP representatives in our yearly HUG customer event. Fujitsu UK's Catriona “Cat” MacDonald ...

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Kuva1
10 minute read

22.05.2019

Reducing IT Support Costs is a Bad IT Strategy (and This is What You Need to Do About It)

As an IT service desk manager, you’re probably often caught “between a rock and hard place.” 

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8.-Alan-Norris-from-ServiceNow

15.05.2019

Interview with Alan Norris from ServiceNow

In this episode Sami Kallio meets Alan Norris, ISV Consultant at ServiceNow. They discuss how employee experience and ...

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Article-SDI-2

07.05.2019

SDI and HappySignals to offer exclusive offers to corporate members!

HappySignals and Service Desk Institute (SDI) has agreed on a joint ‘Employee Experience Trial Programme.

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the happiness in each channel can be easily addressed when shifting from cost to business value
9 minute read

07.05.2019

It’s Time for Your IT Service Desk Strategies to Refocus from Cost to Business Value

Has the focus on IT support cost reduction really been the best option for CIOs and their senior management teams? 

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watermelons-in-a-bowl-happysignals
8 minute read

05.03.2019

5 Tips to an Employee-Driven Way of Working in ITSM

Let’s start with costs.

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blogi-kuva
5 minute read

12.02.2019

Don’t Let Your Service Level Agreements Run Your Business

When the IT support provider sees green, but your customers see red, it’s time to transform the traditional service ...

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2018-green-watermelon-and-computer
3 minute read

18.06.2018

The effect of SLA's on ITSM and Service Experience. We call it the Water melon effect.

What do you think about the value, and appropriateness, of IT service desk service level agreements (SLAs)? Are you ...

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