01.02.2023 | 10 minute read

MSPs and the Need for Experience Management

Your managed service provider (MSP) might be assessing experience level agreements (XLAs) and employee experience ...

Employee Experience Videos ITXM XLA ServiceNow Service Desk Continual Improvement Global IT Experience Report MSP CIO Cost Savings Productivity & Lost Time Watermelon Effect

10 minute read

01.02.2023

Your managed service provider (MSP) might be assessing experience level agreements (XLAs) and employee experience ...

9 minute read

23.06.2022

Employee or end-user happiness has a business case. Yes, really. In this blog, I explain why and how IT experience ...

14 minute read

27.10.2021

If I were to ask you, “Who owns the employee experience in your organization ?” what would you say. Even if you didn’t ...

5 minute read

13.07.2021

I am thrilled to be part of a company who abide by their morals and promote internally what they sell to customers. We ...